Refund Policy

• Unused credits: Refunds for unused pre-paid SMS credits are available within 7 days of purchase, provided no credits have been consumed.
• Partially used credits: If you have consumed any credits, a pro-rata refund for the remaining unused credits may be issued at our discretion.
• Expired credits: Credits that have expired as per your plan's validity terms are not eligible for refund.
• Top-up purchases: Top-up credit purchases of ₹500 or less are non-refundable once processed.

• Annual plans: Cancellations within 14 days of the initial purchase date are eligible for a full refund, minus any SMS credits consumed.
• Monthly plans: Monthly subscription fees are non-refundable once the billing cycle has started. You may cancel at any time to prevent future charges.
• Downgrade: Downgrading your plan mid-cycle does not entitle you to a refund for the difference; the new plan applies from the next billing cycle.

DLT registration and compliance assistance services involve manual work by our team. Refunds for DLT service fees are not available once the registration process has been initiated. If registration fails due to reasons attributable solely to us, we will re-attempt the registration at no additional cost or issue a full refund.

WhatsApp API onboarding fees are non-refundable once Meta's verification process has been initiated, as these fees are partially passed through to Meta. If onboarding fails due to errors on our part, we will re-attempt or issue a credit to your account.

If our platform experiences an unplanned outage exceeding 4 consecutive hours within a 30-day period, we will issue account credits equivalent to the pro-rata daily cost of the downtime period. Credits are applied to your next invoice and are not cashable.

• SMS messages that have already been submitted to telecom gateways for delivery.
• Setup fees, custom integration fees, and professional services.
• Charges incurred due to misuse, violation of our Terms of Service, or TRAI non-compliance.
• Any charges that have been disputed through a bank chargeback without first contacting us.

To request a refund, email us at hello@getclickmedia.com with the subject line “Refund Request — [Your Account Email]” and include:

• Your registered account email and name.
• Order / invoice number.
• Reason for the refund request.

We process refund requests within 5–7 business days. Approved refunds are credited to the original payment method within 7–10 business days depending on your bank.