Acer Labs's buyers- often distributors and repeat B2B customers- would place an order and then have no visibility into what happened next, with no automatic confirmation that the order was received and no alert once it shipped. That gap pushed buyers to call or email the sales and ops team just to check status. Get Click Media worked with Acer Labs to automate order confirmation and dispatch notifications, so buyers get proactive updates instead of needing to ask.
Real client · Results pending final confirmation · Noida, India
Automated
Order confirmation and dispatch alerts
Faster
Buyer visibility into order status
Fewer
Manual status-check calls and emails
Multi-Channel
WhatsApp and SMS combined
Trusted by 10,000+ businesses across India
When a buyer placed an order with Acer Labs, it moved straight into production or fulfillment with no automatic message confirming it had been received. Buyers- frequently distributors and repeat B2B customers ordering on a regular cycle- had no way to know their order had gone through until they reached out themselves.
That gap meant the sales and ops team fielded a steady stream of calls and emails asking whether an order was confirmed or when it would dispatch. Handling those questions manually, one order at a time, worked when volume was low, but became harder to sustain as the number of orders grew.
Once a B2B order was placed, it moved into production or fulfillment with no automatic message telling the buyer it had actually been received.
Distributors and repeat buyers routinely called or emailed the sales and ops team just to ask whether an order had shipped yet.
Answering status questions one order at a time worked at low volume, but became a growing drag on the team as order counts climbed.
Get Click Media set up an automated message confirming an order the moment it's placed, followed by a dispatch notification once it ships- delivered over WhatsApp and SMS so buyers get visibility without needing to call or email to ask. Voice broadcast is available as an added layer for priority orders where the team wants certainty a status update was heard.
Automated WhatsApp template messages confirm an order the moment it's placed and notify the buyer again once it's dispatched, so status updates go out without a staff member sending them manually.
Transactional SMS backs up the WhatsApp alerts for buyers who aren't reachable there, giving every order confirmation and dispatch update a channel that reaches a plain phone number reliably.
For high-value or time-sensitive orders, a voice broadcast call can confirm dispatch directly- useful when the team wants certainty a status update was actually heard, not just delivered as text.
Results are qualitative rather than a fixed number so far- Acer Labs's buyers are getting proactive confirmation and dispatch updates instead of chasing status themselves, and the sales and ops team is fielding fewer routine check-in calls. Precise volume and response-time figures are still being tracked.
An automatic confirmation message goes out as soon as an order is placed, instead of buyers waiting and wondering whether it was received.
When an order ships, the buyer gets a message the same day- no separate follow-up call needed from the sales or ops team.
With confirmation and dispatch alerts handled automatically, the sales and ops team is fielding fewer routine "where's my order" calls and emails.
The automated flow holds up whether Acer Labs is processing a handful of orders in a day or a large batch, without adding manual follow-up work.
Exact order-confirmation and dispatch-notification figures are being finalized with Acer Labs and will be added once confirmed.
Big or small, we power communication for all- talk to us today.
Get Click Media can set up the same automated WhatsApp, SMS, and voice broadcast order-confirmation and dispatch flow for your manufacturing or industrial business.
