Frequently Asked Questions
Answers to the questions businesses ask most before signing up- onboarding, pricing, channels, compliance, and support, all in one place.
Trusted by 10,000+ businesses across India
Trusted by 10,000+ businesses across India
Getting Started Questions
Get Click Media is a business messaging platform offering WhatsApp Business API, RCS Business Messaging, Bulk SMS, and Voice/IVR- all managed from one account, serving 10,000+ businesses across India.
WhatsApp Business API, RCS Business Messaging, Bulk SMS (transactional and promotional), and Voice/IVR (including toll-free numbers, missed-call alerts, and voice broadcast). Most businesses run several together rather than picking just one.
For WhatsApp Business API, most businesses go live in 3-5 business days- covering Meta Business Manager verification (1-3 days), WhatsApp Business Account setup (1 day), phone number registration (1 day), and template approval (1-3 days), run in parallel. Bulk SMS onboarding depends on DLT registration timelines. See WhatsApp Business API.
No. Most businesses go live through a no-code dashboard for campaigns and templates. A developer is only needed if you want programmatic sends or custom CRM integrations via the REST API, which is optional.
Pricing Questions
Bulk SMS is priced per SMS and drops as volume grows (from roughly ₹0.16-0.18/SMS below 50,000/month down to ₹0.10/SMS at 5,00,000+/month). WhatsApp Business API bills per conversation category. RCS and Voice/IVR are priced per message or per minute respectively. Each channel has its own dedicated pricing page with current rates. See Bulk SMS Pricing India.
No platform setup fee on Bulk SMS Starter and Growth plans. DLT-related charges set by TRAI/DLT operators (not Get Click Media) may apply separately, as per TRAI guidelines.
No fixed minimum purchase is required to start- pricing scales with your monthly volume, and you can begin on a Starter plan with as few as a few hundred messages.
Yes. WhatsApp, RCS, Bulk SMS, and Voice/IVR can all run under a single Get Click Media account, with pricing tracked per channel based on your actual usage.
Channels Questions
Bulk SMS reaches every mobile phone with no app or internet required, at the lowest per-message cost. WhatsApp delivers rich media to an opted-in audience with the app installed. RCS delivers similar rich media natively on Android with no app install or opt-in gate required. Voice/IVR handles calls, toll-free lines, and voice broadcast for anything needing a live conversation or a spoken message. See our full channel comparison.
Yes- most Get Click Media clients run several channels together, routing each message type (OTP, alert, promotion, support conversation) to whichever channel fits it best, rather than defaulting to one channel for everything.
Bulk SMS remains the default for OTPs in India- it reaches every phone instantly on a DND-exempt transactional route with no dependency on app installation or internet connectivity. WhatsApp and RCS both also support OTP delivery as secondary options. See our authentication solutions.
Compliance Questions
DLT (Distributed Ledger Technology) registration is mandatory under TRAI regulations for any business sending commercial SMS in India. Without it, your messages are blocked by telecom operators before delivery. Get Click Media assists with DLT registration as part of onboarding. See our DLT registration guide.
No. WhatsApp Business API is not regulated under TRAI's commercial communication rules, so no DLT entity or template registration is required for WhatsApp messages. You still need customer opt-in before sending marketing messages.
India's Digital Personal Data Protection Act, 2023 governs how businesses collect, process, and store customer data- including phone numbers and call recordings- captured through messaging and voice channels. Get Click Media provides consent-ready flows and secure data handling as part of a compliant setup. See our DPDP compliance guide.
Support Questions
Our team typically replies within 24 hours on business days. For urgent queries, call us directly at +91 96676 94088, or reach out through our contact form. Contact us.
Our core focus is Indian businesses and DLT/TRAI compliance, but we do support international brands messaging Indian customers.
Yes- the walkthrough is completely free and comes with no obligation. A specialist shows you how WhatsApp, RCS, SMS, or Voice would work for your business before you commit to anything. Request a demo.
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