Let customers reply to your bulk SMS- for support, feedback, and confirmations- with keyword-based automation and compliant opt-out handling built in. Set up on a dedicated long code or short code during onboarding.
Inbound-Capable Numbers · Keyword Automation · TRAI DLT-Registered · Noida, India
Trusted by 10,000+ businesses across India
A standard bulk SMS broadcast is one-way: you send a message, and if the recipient tries to reply, that reply typically has nowhere to go. Two-way SMS changes that- replies sent to your bulk SMS are captured and routed back to you, either into a dashboard, your CRM, or a helpdesk, so a customer's response actually reaches someone (or something) that can act on it.
A customer's reply to an SMS can automatically create a support ticket, instead of the message being lost.
Simple prompts like "Reply YES to confirm" or a 1-5 rating collect structured feedback directly in the SMS thread.
STOP-style keywords let recipients opt out by replying- which is also a compliance requirement for commercial SMS.
You define a set of keywords, and when a reply matches one, it triggers an automated action instead of needing a person to read and act on every reply manually.
Moves an order to confirmed status automatically.
Processes an opt-out request automatically, as required by compliance.
Recipient replies to confirm or reschedule a booked appointment.
Recipient replies to confirm receipt of an order or delivery.
A simple "reply 1-5" rating collected directly from the SMS thread.
STOP-style keywords processed automatically as compliant opt-outs.
Inbound replies don't have to stay in a separate SMS dashboard. They can be routed to your CRM or helpdesk via webhook, using the same integration model as our Bulk SMS API- so a reply can create a ticket, update a record, or trigger a workflow in the system your team already works in.
A note on setup: two-way SMS requires a dedicated long code or short code capable of receiving replies- not every sender ID configuration supports inbound messaging. Get Click Media sets up the right number for you during onboarding.
Inbound reply routing, keyword automation, and CRM/helpdesk integration for support, feedback, and compliant opt-outs.
Customer replies to your bulk SMS are routed back to you instead of going nowhere.
Turn an SMS reply into a support ticket automatically.
Trigger an action- like confirming an order or an opt-out- when a reply matches a defined keyword.
STOP-style keyword handling processes opt-outs automatically, as required by regulation.
Route inbound replies to your CRM or helpdesk via webhook.
Get Click Media is a TRAI DLT-registered bulk SMS operator based in Noida, serving 10,000+ Indian businesses. We provision the dedicated long code or short code your two-way messaging needs during onboarding, and route inbound replies wherever your team works- our dashboard, your CRM, or your helpdesk- via keyword automation and webhook integration.
Big or small, we power communication for all- talk to us today.
Two-way SMS lets customers reply to a message you've sent, with that reply routed back to you- unlike a standard one-way broadcast, where any reply goes nowhere.
It enables things a one-way blast can't- creating support tickets from a reply, collecting quick feedback like "Reply YES to confirm" or a 1-5 rating, and handling opt-outs via STOP-style keywords.
You define keywords, and a reply matching one triggers an automated action- for example, "CONFIRM" can move an order to confirmed status, while "STOP" processes an opt-out automatically.
Yes- honoring STOP-style opt-out keywords is a standard compliance requirement for commercial SMS in India, and two-way SMS is what makes automatic opt-out processing possible.
Appointment and delivery confirmations via reply, simple satisfaction surveys, and opt-in/opt-out keyword handling are the most common.
Yes- inbound replies can be pushed to your CRM or helpdesk via webhook, the same integration model used by our Bulk SMS API. See the Bulk SMS API.
No- receiving replies requires a dedicated long code or short code capable of inbound messaging. Not every sender ID configuration supports this, so Get Click Media sets up the right number during onboarding.
You can manage replies from Get Click Media's dashboard, or route them automatically into your own CRM/helpdesk via webhook- no separate software is required.
Get Click Media provisions your two-way capable number and sets up keyword automation- request a demo to see it in action.
