WhatsApp API Error Support We Diagnose & Fix It For You
Get Click Media's support team diagnoses and resolves WhatsApp Business API errors for Indian businesses. Run the quick self-check below, or hand the issue to us. Developers: see the full error code reference.
Official Meta BSP · Bengaluru, India · 10,000+ Businesses Served
4
Major Error Categories
5
Illustrative Codes Covered
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Support Escalation
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Diagnosis Checklist
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What a WhatsApp API error response looks like
When an API call or message send fails, Meta returns an error object rather than a successful response. Understanding its shape is the first step to diagnosing any issue quickly.
A few commonly seen error codes
These are illustrative examples only- not exhaustive. Always check Meta's official Cloud API error-code reference or contact Get Click Media support for the current definitive list.
| Code | Typical Cause | Category |
|---|---|---|
| 131026 | Message undeliverable to recipient | Recipient / Delivery |
| 131047 | Re-engagement outside 24-hour window | Session / Template |
| 132001 | Template does not exist in that language | Template |
| 133010 | Sending number not registered on Cloud API | Number Registration |
| 190 | Expired or invalid access token | Authentication |
| 130429 | Throughput (messages per second) exceeded | Rate Limiting |
131026
- Typical Cause
- Message undeliverable to recipient
- Category
- Recipient / Delivery
131047
- Typical Cause
- Re-engagement outside 24-hour window
- Category
- Session / Template
132001
- Typical Cause
- Template does not exist in that language
- Category
- Template
133010
- Typical Cause
- Sending number not registered on Cloud API
- Category
- Number Registration
190
- Typical Cause
- Expired or invalid access token
- Category
- Authentication
130429
- Typical Cause
- Throughput (messages per second) exceeded
- Category
- Rate Limiting
Common WhatsApp API error
categories, grouped by cause
Most errors fall into one of these four buckets- knowing which one narrows down the fix fast.
Template & Policy Errors
Occur when a message template is unapproved, paused, or the content violates WhatsApp's messaging policy. Example: sending a template that Meta has since rejected or disabled.
Authentication & Token Errors
Error 190 is a common illustrative example- typically tied to an expired or invalid access token used to authenticate API calls.
Rate-Limit Errors
Error 130429 means a number is sending faster than its throughput limit, and 131056 means too many messages to one user- both clear once you slow down.
Recipient / Number Errors
131026 means a recipient couldn't be reached on WhatsApp, while 133010 means your own sending number isn't registered on the Cloud API.
5 steps to diagnose a WhatsApp API error
Read the error code and message
Note the numeric code, title, and any error_data detail returned in the response.
Check template status
Confirm the template used is approved and not paused, disabled, or edited since approval.
Verify number registration
Confirm your sending number is registered on the Cloud API, and that the recipient number includes the country code.
Check access token validity
Confirm your token hasn't expired and has the required permissions.
Escalate if unresolved
Contact your BSP or Get Click Media support with the error code, timestamp, and message ID.
Stuck on a persistent API error?
Get Click Media's support team helps Indian businesses diagnose and resolve WhatsApp Business API errors quickly- from template rejections to rate limiting.
When to escalate to your BSP
Not every error needs a support ticket- these are the signals worth raising with your BSP rather than troubleshooting alone.
Error persists after basic checks
You've verified template status, number registration, and token validity, but the error keeps recurring.
Account-level restriction suspected
You suspect a quality rating drop, messaging limit change, or platform-side restriction beyond your control.
Related webhook events look off
Status updates or delivery events stop matching what you expect- check your webhook setup alongside the error.
Support that resolves errors fast
Get Click Media is an official Meta Business Solution Provider based in Bengaluru, supporting 10,000+ Indian businesses on WhatsApp Business API. Our support team helps diagnose template rejections, authentication issues, rate limits, and delivery failures quickly- backed by direct BSP-level access to Meta's platform.
Related WhatsApp Business API resources
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Questions about WhatsApp API error codes
Meta's error responses typically include a numeric error code, a short title, a human-readable message, and often an error_data field with additional detail about what specifically went wrong.
It generally indicates a re-engagement message was attempted outside the 24-hour customer service window, meaning a template message is required instead of a free-form reply. Always confirm against Meta's current official error reference, as definitions can be updated.
It's commonly associated with an expired or invalid access token- the fix is usually to refresh or regenerate the token used for API authentication.
Error 130429 means your phone number is sending faster than its throughput limit (80 messages per second by default)- slow down and retry with backoff. Error 131056 means too many messages to the same user in a short time. Hitting your daily messaging limit is different and needs a higher limit, not a retry.
It means your own business phone number is not registered on the Cloud API- not the recipient's number. The fix is to register the sending number, after which sends can resume.
No- this page shows a few common examples. Our blog reference has the full code-by-code list with fixes, and Meta's official Cloud API error-code reference is always the definitive source.
Escalate when an error persists after checking the basics- template status, number registration, and token validity- or when you suspect an account-level restriction, quality rating drop, or platform-side issue that you can't resolve from your side alone.
Our developer blog reference lists every common Cloud API error code with its meaning, whether to retry, the fix, and example payloads. Read the full WhatsApp API error codes reference.
Tired of chasing down API errors alone?
Get Click Media's support team monitors, diagnoses, and resolves WhatsApp Business API issues for you- so your messaging stays reliable.