One Cloud Contact Center for Calls, WhatsApp & SMS
IVR routing, auto-dialing, and call analytics on the same account that runs your WhatsApp, RCS, and Bulk SMS- no separate vendor, no disconnected dashboards.
Trusted by 10,000+ businesses across India
Trusted by 10,000+ businesses across India
The voice side of your account, unified into one contact center
Get Click Media's Cloud Contact Center brings together IVR call routing, outbound auto-dialing, call analytics, and the underlying business phone system into a single agent-facing workflow- built on components that are already live and running for businesses on the platform today, not a separate product bolted on afterward.
What Makes Up the Contact Center
IVR Call Routing
A drag-and-drop IVR flow builder routes callers to the right department or agent automatically, with fallback and timeout paths handled by design, not manually.
Auto-Dialer for Outbound Calling
Progressive dialing connects agents only once a call is answered; predictive dialing keeps a steady stream of live calls reaching agents with minimal idle time- for sales, collections, and outbound campaigns.
Call Analytics & Reporting
A real-time dashboard for today's call activity plus historical trend reporting to spot staffing patterns and campaign performance over weeks or months.
Business Phone System
Virtual numbers, multi-agent call handling, and call recording- the phone-system layer that IVR routing and dialing run on top of.
Voice and messaging, on the same account
One Platform, Not Four Logins
IVR, dialing, analytics, and the phone system itself are part of the same Get Click Media account- no separate vendor contracts or disconnected dashboards to reconcile.
Voice Backed by Messaging
The same account that runs your contact center also runs WhatsApp, RCS, and Bulk SMS- so a missed call can trigger a WhatsApp follow-up or an SMS callback link without a separate integration.
Cloud-Based, No Hardware
No on-premise PBX hardware or landline installation required- agents can handle calls from anywhere with an internet connection.
Built for Indian Compliance
Number provisioning, call recording, and outbound calling all operate within TRAI's regulatory framework for Indian businesses.
Ready to unify your contact center?
Talk to us about your call volume and channel mix- we'll walk you through the right setup.
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Cloud Contact Center FAQs
No- it's the combination of Get Click Media's existing voice components (IVR System, Auto-Dialer Service, Call Analytics & Reporting, and Business Phone System) working together as a unified contact center, not a separate standalone product with its own pricing.
IVR-based call routing, an auto-dialer for outbound campaigns (progressive or predictive), real-time and historical call analytics, and the underlying business phone system- virtual numbers, multi-agent handling, and call recording. See IVR System.
Yes- IVR routing handles inbound calls, and the auto-dialer handles outbound campaigns like sales follow-up, collections, and appointment confirmation, both logged through the same call analytics dashboard. See Auto-Dialer Service.
Yes- since Voice, WhatsApp, RCS, and Bulk SMS all run under one Get Click Media account, a contact center workflow can trigger a WhatsApp or SMS follow-up around a call without a separate integration project.
Pricing depends on call volume, number type, dialer mode, and which components (IVR levels, recording, analytics depth) you need. Contact us for a custom quote based on your setup. Contact us.
No- it's fully cloud-based. Agents handle calls from any location with an internet connection, without a PBX box or landline installation.