Voice & IVR Solutions for Indian Businesses
Cloud telephony, IVR, missed call alerts, voice broadcast, and toll-free numbers- one platform for every voice communication need, on the same account as your SMS, WhatsApp, and RCS channels.
One account for Voice, SMS, WhatsApp & RCS ยท 10,000+ Indian businesses
Trusted by 10,000+ businesses across India
The Channel for What Text Can't Resolve
SMS, WhatsApp, and RCS handle the vast majority of routine customer communication efficiently- but some interactions still need a live voice conversation or a structured phone-based flow: a complex support issue, a high-value sales inquiry, an urgent alert that needs to be heard rather than read, or a customer who simply doesn't respond to text.
Voice & IVR is the umbrella for everything that happens over a phone call- inbound call handling through an Interactive Voice Response (IVR) menu, outbound voice broadcast to thousands of numbers, missed-call-triggered automation, toll-free and virtual number provisioning, and a Voice API for developers who want to trigger or receive calls programmatically from their own systems.
The Foundation- Telephony, Phone Systems, IVR & API
Cloud Telephony in India
Cloud-based business telephony- IVR, call routing, and virtual numbers without on-premise hardware.
Business Phone System
A cloud business phone system with virtual numbers, call routing, and IVR- set up in days, not weeks.
IVR Service Provider
Multi-level call routing, TRAI-compliant, with 24/7 automated customer handling.
Voice API for Developers
Integrate voice calling, IVR, and call recording into your app- REST endpoints and webhooks included.
Every Voice Capability, One Platform
IVR System
Multi-level call routing with a drag-and-drop designer- route callers to the right department automatically.
Missed Call Alert Service
A dedicated missed call number that logs every caller and triggers an SMS, WhatsApp, or CRM action- free for the caller.
Voice Broadcast (OBD)
Send pre-recorded voice messages to thousands of numbers at once- alerts, reminders, and campaigns.
Toll-Free Number
A toll-free number- free for callers, with IVR routing, call recording, and analytics included.
Click-to-Call Service
Let website visitors call you with one click- connected instantly to your sales or support team.
Voice OTP
Deliver OTPs by voice call when SMS fails or isn't trusted- an automated call reads the code aloud.
AI Voicebot
An AI voicebot that handles customer calls in natural language- FAQs, bookings, and support, without an agent on every call.
Virtual Number
A virtual business number that routes calls to any device or team- no new SIM or hardware needed.
Auto-Dialer Service
Automate outbound calling campaigns- reach more customers per hour with less manual dialing.
Call Analytics & Reporting
Track call volume, duration, drop-offs, and IVR path performance with a real-time dashboard.
What Comes Built Into Every Voice Account
Visual IVR flow builder
Design multi-level call flows with a drag-and-drop designer- no developer needed to change a menu or add a routing rule.
REST API and webhooks
Trigger calls, check call status, and receive call-event webhooks- integrate voice into your own app or CRM.
Call analytics and recording
Every call logged with duration, outcome, and recording- searchable from one dashboard, not scattered across carrier portals.
Compliance-ready setup
Number provisioning and call-routing configuration handled to align with applicable Indian telecom regulatory requirements.
Voice Alongside SMS, WhatsApp, and RCS
Voice isn't a replacement for text-based channels- it's the channel for the moments that genuinely need a live conversation or a structured call flow, run from the same platform as everything else.
| Channel | Reach | Speed | Best For |
|---|---|---|---|
| Bulk SMS | Any mobile number | Seconds | OTPs, alerts, universal reach |
| WhatsApp Business API | Opted-in WhatsApp users | Seconds | Rich media, two-way support |
| RCS Messaging | Android users on supporting carriers | Seconds | Branded, interactive campaigns |
| Voice / IVR | Any phone, if answered | Real-time, live conversation | Urgent, high-stakes, or complex interactions text can't resolve |
Bulk SMS
- Reach
- Any mobile number
- Speed
- Seconds
- Best For
- OTPs, alerts, universal reach
WhatsApp Business API
- Reach
- Opted-in WhatsApp users
- Speed
- Seconds
- Best For
- Rich media, two-way support
RCS Messaging
- Reach
- Android users on supporting carriers
- Speed
- Seconds
- Best For
- Branded, interactive campaigns
Voice / IVR
- Reach
- Any phone, if answered
- Speed
- Real-time, live conversation
- Best For
- Urgent, high-stakes, or complex interactions text can't resolve
Voice & IVR Across Every Industry
Real Estate & Financial Services
Missed-call lead capture on property ads, IVR-routed site-visit scheduling, and voice broadcast reminders for payment due dates.
Ecommerce & D2C Brands
Click-to-call on the checkout page for high-value orders, IVR-based order-status lookup, and voice confirmation for cash-on-delivery orders.
Banking & NBFC
IVR self-service for balance and EMI queries, voice broadcast for payment reminders, and toll-free customer support lines.
Schools & Education
Missed-call-based admission inquiry capture, IVR fee-status lookup, and voice broadcast for urgent announcements like closures.
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Voice & IVR FAQs
A Voice & IVR platform gives a business the tools to handle phone-based customer communication at scale- automated call routing (IVR), pre-recorded voice broadcasts, missed-call-based lead capture, toll-free numbers, and a voice API to trigger or receive calls programmatically- all from one account instead of separate point tools.
Yes. Get Click Media offers a full Voice & IVR product line for Indian businesses- cloud telephony, multi-level IVR, voice broadcast (OBD), missed call alerts, toll-free numbers, click-to-call, and a developer-facing Voice API- managed through the same account as our SMS, WhatsApp, and RCS channels.
IVR (Interactive Voice Response) handles inbound calls- a caller dials your number and is routed through a menu to the right department or self-service option. Voice broadcast (OBD, or outbound dialing) is the reverse- your business initiates pre-recorded calls to a list of numbers at once, for alerts, reminders, or announcements. Most businesses use both: IVR for inbound support, voice broadcast for outbound notifications.
A missed call number is designed to be called and immediately disconnected- the caller pays nothing (or just a ring), and the missed call itself triggers your automated action (an SMS, WhatsApp message, or CRM lead entry). A toll-free number is designed for the call to actually connect and be answered, with the business absorbing the call cost- typically used for support or sales lines, not lead capture.
Yes- the Voice API gives developers REST endpoints to trigger outbound calls, check call status, and receive webhook events for call outcomes (answered, missed, call duration, recording URL), so voice can be triggered directly from your application logic rather than through a separate dashboard.
Voice and IVR pricing depends on your call volume, number type (local, toll-free, or virtual), and which features you need (IVR levels, recording, broadcast volume). Get Click Media provides a custom quote based on your specific use case rather than a flat rate- share your expected call volume and we'll respond with pricing within 24 hours.
Most businesses go live with a basic IVR flow within a few business days of onboarding, depending on number provisioning and any regulatory documentation required for the number type chosen. Changes to the call flow itself- adding a menu option or rerouting a department- can typically be made anytime afterward through the visual flow builder without needing a new setup cycle.
Text-based channels are faster and cheaper for most communication, but some interactions genuinely need a live conversation- a complex support issue, a high-value sales inquiry, or a customer who simply isn't responding to text. Voice fills that gap. Most Get Click Media clients run Voice as part of a broader channel strategy- SMS and WhatsApp for scale, Voice for the moments that need a human or self-service call flow.
Ready to bring Voice into your communication stack?
Get Click Media brings cloud telephony, IVR, voice broadcast, and toll-free numbers onto the same platform as your SMS, WhatsApp, and RCS channels.