Track call volume, duration, drop-offs, and IVR path performance- with a real-time dashboard, historical trends, and API access to the same data.
Real-time & historical reporting · Call recording · 10,000+ Indian businesses
Trusted by 10,000+ businesses across India
Call analytics and reporting tracks call volume over time, average call duration, answer and drop-off rate, IVR path performance, agent-level metrics, and missed-call and callback data, rolled into a real-time dashboard plus historical trend reporting. Get Click Media ties call recordings to specific calls for QA and dispute resolution, with the same data available via API and webhook for teams building their own dashboards.
How many calls came in or went out, broken down by hour, day, or campaign.
How long calls typically last, overall and by department or campaign.
What share of calls connect versus disconnect before reaching a resolution.
Which menu options callers choose and where they abandon the flow.
Calls handled and average handle time per agent.
Which calls went unanswered and whether a callback was made.
Unlike a text channel, where you can review the message content itself, a phone call's value is otherwise invisible without recording and structured data. Analytics turn call volume into an actual operational signal: which IVR menu options are confusing, which time of day needs more staffing, and which campaigns from auto-dialer or voice broadcast are actually connecting- instead of a raw call count that tells you almost nothing about what happened on those calls.
IVR path analysis visualizes where in a multi-level IVR flow callers most often drop off or loop back through a menu repeatedly- the concrete signal to redesign a confusing menu, instead of guessing at which option to change. A menu that looks fine on paper often reveals a very different reality once real caller paths are mapped against it.
See today's call activity as it happens- live volume, active calls, and answer rates- useful for staffing decisions in the moment.
Look back across weeks or months to spot patterns- which days need more staffing, which campaigns are trending up or down.
Recordings are tied to the specific call they belong to, so you can pull up the exact recording for QA review or to resolve a customer dispute.
The same call-analytics data is available via API and webhook, so you can build custom dashboards on top of it.
See the full Voice API for Developers.
Get Click Media captures call volume, duration, IVR path, and agent data automatically on every voice account- no separate integration step required- with the same data available on the dashboard, tied to call recordings, or via API and webhook for teams building their own reporting.
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Call volume over time, average call duration, answer and drop-off rate, IVR path performance (which menu options callers choose and where they abandon the flow), agent-level metrics like calls handled and average handle time, and missed-call and callback data.
Get Click Media's call analytics dashboard is built into every voice account by default- request a demo to see it live.
