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Salesforce Integration

Trigger Messaging Directly From Salesforce Records & Workflows

Send WhatsApp, RCS, and SMS messages the moment something changes in Salesforce- a new lead assignment, an opportunity stage change, a case update- without manually exporting a list or leaving your CRM. Pre-built support for Salesforce, including Financial Services Cloud and Nonprofit Cloud.

Trusted by 10,000+ businesses across India

SalesforceTrigger fires
WhatsApp
RCS
SMS
Engagement logs back as activity

Trusted by 10,000+ businesses across India

GD Goenka
Bada Business
NexusPay
Salary Now
IBG Network
Niramaya Healthcare
Smart Realty
Evanik
Radius
Logic Education
HeliPkg
Acer Labs
VisionTech
Teleopedia
Shipline
Max Labs
Ini Homes
Cashi
Prime Dental
WWICS
GD Goenka
Bada Business
NexusPay
Salary Now
IBG Network
Niramaya Healthcare
Smart Realty
Evanik
Radius
Logic Education
HeliPkg
Acer Labs
VisionTech
Teleopedia
Shipline
Max Labs
Ini Homes
Cashi
Prime Dental
WWICS
How It Works

How the Salesforce Integration Works

From connecting your org to a customer reply landing back on the record- here's exactly what happens.

01

Connect your Salesforce org

We connect to your Sales Cloud, Service Cloud, Financial Services Cloud, or Nonprofit Cloud org- no custom middleware required on your side.

02

Map lead, contact, and case fields

Phone number, email, lead stage, opportunity stage, and case status fields are mapped to message templates and variables.

03

Define trigger events

New lead created, opportunity stage change, case update, enquiry created, or any other Salesforce workflow or Flow event- you decide what fires a message.

04

Messages send automatically

The moment a trigger fires, a WhatsApp, RCS, or SMS message sends using the channel and template configured for that event- no manual export required.

05

Replies and engagement log back into Salesforce

Customer replies, delivery status, and read receipts are logged back into Salesforce as an activity or task against the record.

WhatsApp for Salesforce

WhatsApp, for Rich Sales & Support Conversations

WhatsApp Business API gives your sales and support teams two-way conversational messaging triggered directly from a Salesforce lead, opportunity, or case record- lead follow-up, quote sharing, and case resolution, with buttons and rich media instead of a plain text export.

RCS for Salesforce

RCS, for Verified Branded Case & Deal Update Cards

RCS Business Messaging turns an opportunity stage change or case status update into a native, verified rich card with your business branding- with automatic SMS fallback for devices or networks that don't support RCS, so a status update still reaches the customer.

SMS for Salesforce

SMS, for Guaranteed-Delivery Transactional Alerts

Bulk SMS runs on a DND-exempt transactional route for the alerts that must reach every customer regardless of app or data connectivity- OTPs, payment reminders, and status updates triggered straight from a Salesforce workflow.

Use Cases

What You Can Automate From Salesforce

Every use case below is triggered by an event already happening inside Salesforce- no separate campaign tool required.

Sub-Minute Response to New Leads

A standard API integration between Salesforce and Get Click Media supports sub-minute automated WhatsApp, RCS, or SMS responses to a new lead or enquiry the moment it's created.

Opportunity Stage Change Notifications

When a deal moves to a new stage in Salesforce, an automatic message notifies the sales rep, the customer, or both- no manual status update needed.

Case & Ticket Status Updates

Customers get an automatic WhatsApp, RCS, or SMS update whenever a support case's status changes in Salesforce Service Cloud.

Financial Services Cloud: Loan & Policy Status Updates

BFSI businesses on Salesforce Financial Services Cloud can trigger loan application status or insurance policy update messages directly from the record.

Nonprofit Cloud: Donor & Volunteer Communication

Get Click Media integrates with Salesforce Nonprofit Cloud to enable automated donor and volunteer communication without disrupting existing fundraising workflows.

Lead Assignment Alerts to Sales Reps

When a lead is assigned to a rep in Salesforce, an automatic WhatsApp or SMS notification alerts them immediately, so follow-up starts without waiting on a dashboard refresh.

Why Get Click Media

Why Get Click Media for Salesforce

Pre-Built Integration- Including Financial Services Cloud

We have a pre-built integration with Salesforce, including explicit support for Financial Services Cloud, so BFSI businesses don't need custom development to get started.

All Three Channels From One Integration

WhatsApp, RCS, and SMS all connect through the same Salesforce integration- one setup, one set of trigger events, one dashboard, instead of three separate vendor relationships.

Activity Logged Back to Salesforce Automatically

Every message sent, delivered, read, or replied to is logged back into Salesforce as an activity against the lead, contact, opportunity, or case record.

DLT, Meta & Google Compliance Handled

TRAI DLT registration for SMS, Meta template approval for WhatsApp, and Google RCS brand verification are all managed as part of onboarding- no separate compliance track per channel.

Ready to trigger messaging straight from Salesforce?

Talk to our team about connecting your Salesforce org- including Financial Services Cloud or Nonprofit Cloud- to WhatsApp, RCS, and SMS.

Request a Demo
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Frequently Asked Questions

Questions About the Salesforce Integration

It's pre-built. We have pre-built integrations with Salesforce (including Financial Services Cloud), HubSpot, Zoho CRM, Freshdesk, LeadSquared, and Sell.do. Shopify and WooCommerce have native plugins. For any other platform, we provide a fully documented REST API with SDKs for Node.js, Python, PHP, and Java.

Connect Salesforce to WhatsApp, RCS & SMS

Automate customer communication from your CRM- pre-built support for Salesforce, including Financial Services Cloud and Nonprofit Cloud.

Request a Demo