Booking confirmation calls and concierge-style IVR routing- one number for every guest touchpoint, from front desk to room service. Get Click Media helps hotels, resorts, and event venues across India route every guest call to the right department automatically, without adding front-desk headcount.
10,000+ Indian businesses · Concierge IVR routing · Booking confirmation calls · Post-stay feedback surveys
10,000+
Indian businesses on the GCM platform
24/7
Automated concierge IVR availability
24 hrs
Custom quote turnaround
1
Number for booking, concierge & feedback
Trusted by 10,000+ businesses across India
Hospitality runs on guest expectations set the moment a booking is made- a confirmation call that reassures the guest, a concierge line that connects them to the right department instantly, and a check-in reminder that prevents a no-show. Voice and IVR handle all of this without requiring a staff member to be available on every line at every hour.
A property with room service, housekeeping, the front desk, and restaurant reservations each fielding their own calls creates a confusing guest experience and duplicate phone lines to manage. Routing all of it through one number with a concierge-style IVR menu gives guests a single number to remember while still reaching the right department directly.
💡 Key insight: Properties that add a pre-arrival reminder call ahead of check-in typically see fewer last-minute cancellations and no-shows than relying on the initial booking confirmation alone, since the reminder catches guests closer to the actual travel date.
Trigger: A new reservation is made online, by phone, or through an OTA. Automated voice call confirms the booking dates, room or venue type, and any advance-payment details. Result: Fewer no-show and double-booking disputes, since the guest hears the confirmed details directly.
Trigger: A guest calls the property's single published number. IVR menu routes the call to room service, housekeeping, front desk, or restaurant reservations based on the option selected. Result: Guests reach the right department in one call instead of being transferred manually across extensions.
Trigger: A guest's check-in date is approaching. Automated reminder call with arrival-day details- check-in time, address, and any documents needed. Result: Fewer last-minute cancellations and no-shows compared to relying on the original booking confirmation alone.
Trigger: A guest checks out. Short automated IVR call asks the guest to rate the stay across 2-3 quick questions. Result: Higher feedback response than an emailed survey link, since answering a short call takes less effort.
Trigger: A group or event booking- wedding, conference, or corporate offsite- is in the planning stage. Coordination calls confirm headcount, dates, and requirements at each planning milestone. Result: Fewer planning miscommunications on large bookings that involve multiple stakeholders and changing details.
Trigger: A property wants a dedicated, cost-free line for guest queries and reservations. Toll-free number with IVR routing so prospective and current guests can call in at no cost to them. Result: Lower barrier for guests to call in with a query or a new booking inquiry.
| Metric | Before Voice/IVR | After Voice/IVR | Source |
|---|---|---|---|
| Booking confirmation no-show/dispute rate | Email-only confirmation | Lower disputes with added voice confirmation call | GCM hospitality client data (illustrative range) |
| Guest call routing time | Manual transfer across extensions | Directed to the right department in one IVR interaction | GCM hospitality IVR deployment data (illustrative range) |
| Check-in no-show rate | Baseline without pre-arrival reminder | Reduced no-shows with reminder call added | GCM hospitality client data (illustrative range) |
| Post-stay survey completion rate | Low completion via emailed survey link | Higher completion via short IVR call | GCM hospitality feedback data (illustrative range) |
| Front-desk call volume | 100% live-agent handling | Reduced via concierge IVR self-routing | GCM hospitality IVR deployment data (illustrative range) |
Booking confirmation no-show/dispute rate
Guest call routing time
Check-in no-show rate
Post-stay survey completion rate
Front-desk call volume
Trigger a confirmation call the moment a reservation is made, integrated with your property management or booking system.
Build a multi-option IVR menu- room service, housekeeping, front desk, reservations- with a visual flow designer.
Schedule automated reminder calls ahead of check-in dates without manual staff follow-up.
Connect voice triggers to your property management system so confirmations, reminders, and surveys fire from real bookings.
Track call routing patterns, confirmation call outcomes, and survey completion from one dashboard.
Set up a single toll-free or virtual number for guest-facing calls across booking, concierge, and support.
Big or small, we power communication for all- talk to us today.
A single published number connects to an IVR menu where a guest chooses room service, housekeeping, front desk, or restaurant reservations by keypad or spoken input, and the call routes directly to that department. It replaces the need for guests to remember or dial separate extensions for each department, while still getting them to the right place in one call.
Get Click Media provides concierge-style IVR, booking confirmation calls, and guest feedback survey infrastructure for hotels, resorts, and event venues across India.
