IVR & Voice Solutions for Hotels, Resorts & Event Venues in India
Booking confirmation calls and concierge-style IVR routing- one number for every guest touchpoint, from front desk to room service. Get Click Media helps hotels, resorts, and event venues across India route every guest call to the right department automatically, without adding front-desk headcount.
10,000+ Indian businesses 路 Concierge IVR routing 路 Booking confirmation calls 路 Post-stay feedback surveys
10,000+
Indian businesses on the GCM platform
24/7
Automated concierge IVR availability
24 hrs
Custom quote turnaround
1
Number for booking, concierge & feedback
Trusted by 10,000+ businesses across India
Voice and IVR give hospitality businesses in India a way to confirm bookings, route guest calls, and collect feedback automatically, without a person answering every call. Booking confirmation calls verify a reservation the moment it's made, and concierge-style IVR routes an inbound call to room service, housekeeping, the front desk, or restaurant reservations through a single number and menu. Pre-arrival reminder calls reduce no-shows, and a short post-stay IVR survey collects guest feedback with far less friction than an emailed form.
A guest's first and last impression of a property is often a phone call- the booking confirmation and the post-stay follow-up. Getting both right, consistently and without depending on staff availability, is what turns a booking into a repeat guest.
Why Hotels, Resorts & Venues Need Voice & IVR
Hospitality runs on guest expectations set the moment a booking is made- a confirmation call that reassures the guest, a concierge line that connects them to the right department instantly, and a check-in reminder that prevents a no-show. Voice and IVR handle all of this without requiring a staff member to be available on every line at every hour.
A property with room service, housekeeping, the front desk, and restaurant reservations each fielding their own calls creates a confusing guest experience and duplicate phone lines to manage. Routing all of it through one number with a concierge-style IVR menu gives guests a single number to remember while still reaching the right department directly.
馃挕 Key insight: Properties that add a pre-arrival reminder call ahead of check-in typically see fewer last-minute cancellations and no-shows than relying on the initial booking confirmation alone, since the reminder catches guests closer to the actual travel date.
Voice & IVR Use Cases for Hospitality- 6 Automations
Booking Confirmation Calls
Trigger: A new reservation is made online, by phone, or through an OTA. Automated voice call confirms the booking dates, room or venue type, and any advance-payment details. Result: Fewer no-show and double-booking disputes, since the guest hears the confirmed details directly.
Concierge-Style IVR Routing
Trigger: A guest calls the property's single published number. IVR menu routes the call to room service, housekeeping, front desk, or restaurant reservations based on the option selected. Result: Guests reach the right department in one call instead of being transferred manually across extensions.
Pre-Arrival & Check-In Reminder Calls
Trigger: A guest's check-in date is approaching. Automated reminder call with arrival-day details- check-in time, address, and any documents needed. Result: Fewer last-minute cancellations and no-shows compared to relying on the original booking confirmation alone.
Post-Stay Feedback IVR Survey
Trigger: A guest checks out. Short automated IVR call asks the guest to rate the stay across 2-3 quick questions. Result: Higher feedback response than an emailed survey link, since answering a short call takes less effort.
Group & Event Booking Coordination Calls
Trigger: A group or event booking- wedding, conference, or corporate offsite- is in the planning stage. Coordination calls confirm headcount, dates, and requirements at each planning milestone. Result: Fewer planning miscommunications on large bookings that involve multiple stakeholders and changing details.
Toll-Free Guest Support Line
Trigger: A property wants a dedicated, cost-free line for guest queries and reservations. Toll-free number with IVR routing so prospective and current guests can call in at no cost to them. Result: Lower barrier for guests to call in with a query or a new booking inquiry.
Real results from Indian hospitality businesses
| Metric | Before Voice/IVR | After Voice/IVR | Source |
|---|---|---|---|
| Booking confirmation no-show/dispute rate | Email-only confirmation | Lower disputes with added voice confirmation call | GCM hospitality client data (illustrative range) |
| Guest call routing time | Manual transfer across extensions | Directed to the right department in one IVR interaction | GCM hospitality IVR deployment data (illustrative range) |
| Check-in no-show rate | Baseline without pre-arrival reminder | Reduced no-shows with reminder call added | GCM hospitality client data (illustrative range) |
| Post-stay survey completion rate | Low completion via emailed survey link | Higher completion via short IVR call | GCM hospitality feedback data (illustrative range) |
| Front-desk call volume | 100% live-agent handling | Reduced via concierge IVR self-routing | GCM hospitality IVR deployment data (illustrative range) |
Booking confirmation no-show/dispute rate
- Before Voice/IVR
- Email-only confirmation
- After Voice/IVR
- Lower disputes with added voice confirmation call
- Source
- GCM hospitality client data (illustrative range)
Guest call routing time
- Before Voice/IVR
- Manual transfer across extensions
- After Voice/IVR
- Directed to the right department in one IVR interaction
- Source
- GCM hospitality IVR deployment data (illustrative range)
Check-in no-show rate
- Before Voice/IVR
- Baseline without pre-arrival reminder
- After Voice/IVR
- Reduced no-shows with reminder call added
- Source
- GCM hospitality client data (illustrative range)
Post-stay survey completion rate
- Before Voice/IVR
- Low completion via emailed survey link
- After Voice/IVR
- Higher completion via short IVR call
- Source
- GCM hospitality feedback data (illustrative range)
Front-desk call volume
- Before Voice/IVR
- 100% live-agent handling
- After Voice/IVR
- Reduced via concierge IVR self-routing
- Source
- GCM hospitality IVR deployment data (illustrative range)
Get Click Media's Voice & IVR Capabilities for Hospitality
Automated booking confirmation calls
Trigger a confirmation call the moment a reservation is made, integrated with your property management or booking system.
Concierge-style IVR menu builder
Build a multi-option IVR menu- room service, housekeeping, front desk, reservations- with a visual flow designer.
Pre-arrival reminder scheduling
Schedule automated reminder calls ahead of check-in dates without manual staff follow-up.
PMS/CRM integration
Connect voice triggers to your property management system so confirmations, reminders, and surveys fire from real bookings.
Call analytics dashboard
Track call routing patterns, confirmation call outcomes, and survey completion from one dashboard.
Toll-free & virtual number provisioning
Set up a single toll-free or virtual number for guest-facing calls across booking, concierge, and support.
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Voice & IVR for Hospitality
A single published number connects to an IVR menu where a guest chooses room service, housekeeping, front desk, or restaurant reservations by keypad or spoken input, and the call routes directly to that department. It replaces the need for guests to remember or dial separate extensions for each department, while still getting them to the right place in one call.
Yes- an automated voice call that confirms the reservation dates, room or venue type, and payment details shortly after booking gives the guest a chance to hear and verify the details directly, which reduces disputes over what was actually booked. Pairing this with a pre-arrival reminder call closer to the check-in date further reduces no-shows.
After checkout, a short automated call asks the guest 2-3 quick questions- typically a stay rating and any specific feedback- using keypad or spoken responses. Because answering a short call takes less effort than clicking through an emailed survey link, IVR feedback surveys typically get a higher response rate for hospitality properties.
Yes- group and event bookings like weddings, conferences, or corporate offsites often involve multiple planning touchpoints with changing headcounts and requirements. Automated or scheduled coordination calls at each planning milestone help confirm details directly with the client rather than relying only on email threads that can get missed.
No- a single toll-free or virtual number with IVR routing can handle reservations, concierge requests, and guest support, with the menu directing each caller to the right department. This gives guests one number to remember while still separating call handling behind the scenes.
Pricing depends on call volume, the number type used (local, toll-free, or virtual), and which features are needed- concierge IVR menu levels, automated confirmation calls, or survey volume. Get Click Media provides a custom quote based on your property's booking and call volume rather than a flat published rate.
Ready to route every guest call to the right department?
Get Click Media provides concierge-style IVR, booking confirmation calls, and guest feedback survey infrastructure for hotels, resorts, and event venues across India.