Booking confirmation calls, itinerary reminders ahead of departure, and delay or cancellation alert broadcasts. Get Click Media helps travel agencies, tour operators, and booking platforms in India keep travelers informed at every stage of the journey by voice.
Built for travel agencies, tour operators & OTAs · 10,000+ Indian businesses on Get Click Media
20-30%
Typical reduction in post-booking support calls
Minutes
Reach time for disruption alert broadcasts
40-50%
Booking status queries resolved via IVR
10,000+
Indian businesses served
Trusted by 10,000+ businesses across India
A travel booking involves several moments where a traveler wants direct reassurance- right after booking, in the days before departure, and immediately if something changes with the flight, train, or itinerary. Email and app notifications don't always get opened in time for these moments.
Voice reaches travelers reliably at each of these points- a confirmation call after booking, a reminder call before departure, and an immediate broadcast if a disruption occurs. IVR self-service and 24/7 voicebot coverage handle the routine queries in between, so human agents focus on bookings that genuinely need attention.
💡 Key insight: Travel businesses that pair an itinerary reminder call with their existing SMS or email reminder tend to see fewer missed departures than either channel alone, since a phone call reaches travelers who may be busy packing and not checking their inbox.
Trigger: A flight, train, hotel, or package booking is completed. Automated call confirms the booking details- date, route or property, and passenger count. Result: Fewer booking-related support calls and greater traveler confidence right after purchase.
Trigger: Departure date approaches for a booked trip. Reminder call with departure time, reporting time, and any documents the traveler needs to carry. Result: Fewer missed departures and last-minute panic calls to the agency.
Trigger: A traveler calls to check their booking or PNR-style status. IVR reads out booking status after the caller enters their booking reference number. Result: Common status queries resolved without waiting for a live agent.
Trigger: A flight or train is delayed or cancelled. Voice broadcast reaches all affected travelers immediately with the updated status and next steps. Result: Travelers hear about disruptions from the agency directly, before or alongside the carrier's own notice.
Trigger: A traveler calls outside business hours with a routine question. IVR or AI voicebot answers baggage policy, check-in timing, and cancellation-policy queries, escalating to a human agent when needed. Result: Round-the-clock coverage for routine queries without staffing a 24/7 desk.
Trigger: A traveler needs help completing or modifying a booking. A toll-free number connects them to a support agent at no cost to the caller. Result: Lower barrier to calling in for assistance, particularly for higher-value bookings. See the toll-free number service.
| Metric | Before Voice/IVR | After Voice/IVR | Source |
|---|---|---|---|
| Post-booking support calls | High baseline volume | 20-30% reduction (confirmation calls) | GCM travel client data (typical range) |
| Missed departures/no-shows | ~5-8% | 3-5% (with itinerary reminder calls) | GCM travel client data (typical range) |
| Booking status queries resolved via IVR | 0% | 40-50% (IVR self-service) | GCM travel IVR deployment data |
| Disruption-alert reach time | Hours (manual calling) | Minutes (voice broadcast) | GCM voice broadcast data |
Post-booking support calls
Missed departures/no-shows
Booking status queries resolved via IVR
Disruption-alert reach time
Reach every affected traveler in one outbound run the moment a flight or train status changes
Handle baggage policy, check-in timing, and routine booking queries around the clock, with escalation to a human agent
Let travelers check booking status by reference number without waiting on hold
A toll-free support line for booking assistance, free for the traveler to call
Confirmation and itinerary reminder calls trigger directly from your booking or reservation system
Track call volume and IVR path performance during high-traffic booking and travel seasons
Big or small, we power communication for all- talk to us today.
IVR and voice calling automate the phone communication travel agencies, tour operators, and booking platforms rely on- booking confirmation calls, itinerary reminder calls ahead of departure, IVR-based booking status lookup, delay or cancellation alert broadcasts, and 24/7 IVR or voicebot handling of routine queries with escalation to a human agent. It reduces support call volume and keeps travelers informed proactively rather than reactively.
Get Click Media provides booking confirmation calls, itinerary reminders, and disruption alert broadcasts for travel businesses across India.
