Visually build a call tree- greeting, menu options, sub-menus, and routing destinations- without writing code or filing an engineering ticket to change a menu. Route callers to the right department automatically, 24/7.
Drag-and-drop flow builder · No-code menu changes · 10,000+ Indian businesses
Trusted by 10,000+ businesses across India
An IVR systemroutes inbound calls through an automated menu- greeting, key-press options, and routing actions- to the right department, agent, voicemail, or self-service option. Get Click Media's drag-and-drop flow designer lets you build and edit multi-level call flows visually, test them before they go live, and publish changes without downtime- no code and no engineering ticket required. For the managed-service side of IVR in India, see our IVR Service Provider page.
Instead of describing a call flow in a spec document and waiting on an engineering ticket, the drag-and-drop designer lets you place a greeting, menu options, sub-menus, and routing destinations directly onto a visual call tree and connect them. A manager who understands the business logic- "if a caller presses 2, send them to Support"- can build or edit the flow themselves, without needing to know how the underlying telephony works.
This matters most after go-live: departments get reorganized, new products launch, and menus that made sense on day one stop fitting the business. With a visual builder, changing a menu option or adding a new routing destination is a same-day edit, not a multi-week change request.
The first thing every caller hears- a recorded or text-to-speech greeting that sets the tone before any menu options are presented.
"Press 1 for Sales, 2 for Support..."- each number key maps to a destination, and a menu can nest into further sub-menus.
Where a key press actually sends the caller- a department queue, a specific agent, voicemail, or a self-service lookup like an order-status check.
What happens when a caller presses nothing, presses an invalid key, or the line times out- a default route so no caller gets stuck.
A top-level menu routes to Sales, Support, or Billing- and Support has its own sub-menu one level deeper.
| Menu Level | Caller Presses | Routes To |
|---|---|---|
| Level 1 | Press 1 | Routes to the Sales queue |
| Level 1 | Press 2 | Routes to the Support sub-menu (Level 2) |
| Level 1 | Press 3 | Routes to the Billing queue |
| Level 2 (Support) | Press 1 | Report a new issue- routes to the support queue |
| Level 2 (Support) | Press 2 | Check an existing ticket- routes to self-service lookup |
Level 1
Level 1
Level 1
Level 2 (Support)
Level 2 (Support)
Call through a draft flow yourself- every greeting, menu, and routing path- before it's exposed to real customers, so mistakes get caught before a caller does.
Add a menu option, reroute a department, or record a new greeting, and publish the updated flow without taking your number offline or interrupting calls in progress.
See which keys get pressed most, so the flow can prioritize the paths callers actually want.
Spot where callers hang up or loop back through a menu repeatedly- a sign that a path or prompt needs rework.
Use real call-path data, not guesswork, to decide which menus to simplify, reorder, or add fallback routing to.
Get Click Media runs the visual IVR flow designer on the same account as your cloud telephony, business phone system, and Voice API setup- so a menu change you make today applies instantly, without a separate vendor or a new setup cycle.
Big or small, we power communication for all- talk to us today.
An IVR (Interactive Voice Response) system is an automated phone menu that greets a caller and routes them- based on the key they press- to a department, agent, voicemail, or self-service option, without a human needing to answer and manually transfer every call.
Get Click Media's drag-and-drop designer lets you build, test, and publish multi-level call flows- no code, no engineering ticket.
