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Finance & Networking Case Study

How IBG Network Improved Member Communication & Event Notifications

IBG Network's member base is spread across chapters and regions, all needing to hear about chapter meetings, events, and announcements reliably and on time. Relying mainly on email meant updates often got lost in crowded inboxes or went unopened, with no consistent way to confirm who had actually seen a change. Get Click Media worked with IBG Network to add WhatsApp, SMS, and voice broadcast alongside email, so an announcement has more than one chance to actually reach a member.

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Real client · Results pending final confirmation · Noida, India

Business professionals connecting at a networking event, representing IBG Network's member community
IBG Network logo
Finance & Networking
IndustryFinance & Networking
Business TypeBusiness Networking Organization
Channels UsedWhatsApp, SMS, Voice Broadcast
RegionIndia

Automated

Event and meeting notifications

Multi-Channel

WhatsApp, SMS, and voice broadcast combined

Wider

Reach across the member base

Consistent

Delivery regardless of email inbox noise

Trusted by 10,000+ businesses across India

GD Goenka
Bada Business
NexusPay
Salary Now
IBG Network
Niramaya Healthcare
Smart Realty
Evanik
Radius
Logic Education
HeliPkg
Acer Labs
VisionTech
Teleopedia
Shipline
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Ini Homes
Cashi
Prime Dental
WWICS
GD Goenka
Bada Business
NexusPay
Salary Now
IBG Network
Niramaya Healthcare
Smart Realty
Evanik
Radius
Logic Education
HeliPkg
Acer Labs
VisionTech
Teleopedia
Shipline
Max Labs
Ini Homes
Cashi
Prime Dental
WWICS
The Challenge

Event Announcements Were Getting Lost in Email

IBG Network's members are spread across chapters and regions, and for a long time chapter meeting and event announcements went out mainly by email. Email open rates meant a meaningful share of members simply never saw an announcement- it sat unread in an inbox already full of other messages.

That gap became most visible around last-minute schedule changes. When a meeting time, venue, or agenda shifted close to the date, there was no reliable way to get that update in front of every member before the event itself started, leaving some members showing up to the wrong plan or missing it altogether.

Email-Only Announcements Had Low Visibility

Chapter meeting and event announcements went out mainly by email, where they routinely got buried in crowded inboxes or landed in spam- with no easy way to tell who had actually seen them.

A Large Member Base Spread Across Chapters

IBG Network's members are spread across multiple chapters and regions, making a single, consistent way to reach everyone at once harder than it looks on paper.

Last-Minute Changes Didn't Reach Everyone in Time

When a meeting time, venue, or agenda changed close to the date, email alone couldn't reliably get the update in front of every member before the event started.

The Solution

Reliable, Multi-Channel Member Notifications

Get Click Media added WhatsApp and SMS broadcast for IBG Network's event and meeting announcements alongside email, plus voice broadcast for the most time-sensitive updates- so a member hears about a change through whichever channel they actually check, rather than depending on a single inbox being opened.

WhatsApp Business API

Automated WhatsApp broadcasts and chatbot flows put event reminders, chapter meeting details, and announcements directly in front of members on the app they already check throughout the day, instead of waiting on an email open.

Bulk SMS Broadcast

SMS broadcast backs up WhatsApp and email with a channel that lands directly on a member's phone with near-instant delivery- a dependable fallback for members who may not have WhatsApp notifications on or miss the app entirely.

Voice Broadcast (OBD)

For the most time-sensitive updates- a last-minute venue change or an urgent event reminder- voice broadcast places an automated call so the message is actually heard, not just sent, across the whole member list at once.

The Results

What Changed for IBG Network's Member Communication

Results are qualitative rather than a fixed number for now- IBG Network's team is seeing broader reach on event and meeting announcements and fewer members left out of last-minute changes, with a single, repeatable way to notify the whole network at once.

Event Announcements Reaching More Members

Combining WhatsApp and SMS broadcast alongside email gives event and meeting announcements more ways to actually reach a member, instead of depending on a single inbox being checked.

Fewer Missed Chapter Meetings

Members are less likely to miss a chapter meeting or a schedule change now that updates go out across multiple channels rather than email alone.

One Consistent Way to Reach the Whole Network

IBG Network now has a single, repeatable way to notify its entire member base at once, regardless of which chapter or region a member belongs to.

Less Reliance on Any Single Channel

Spreading announcements across WhatsApp, SMS, and voice broadcast means no single channel going unread- an unopened email, a muted app- is enough to leave a member in the dark.

Verified numbers in progress

Exact member-engagement and event-attendance figures are being finalized with IBG Network and will be added once confirmed.

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Want similar results for your networking or membership organization?

Get Click Media can set up the same WhatsApp, SMS, and voice broadcast notification flow for your business networking group, association, or membership organization.