Immigration and consulting enquiries vary hugely in seriousness and fit- from candidates who are genuinely eligible and ready to move forward, to casual enquiries that were never going to convert. WWICS's counsellors were spending time screening every enquiry manually before finding the ones worth a paid consultation, and booking an actual slot once a lead qualified still took several rounds of back-and-forth. Get Click Media worked with WWICS to automate the upfront qualifying questions and route qualified leads straight toward a consultation booking.
Real client · Results pending final confirmation · Noida, India
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WWICS fields a wide range of enquiries about immigration and consulting services, with very different levels of seriousness, eligibility, and readiness to proceed. Some enquiries come from candidates who have already done their research and are close to a decision; others are early-stage or simply not a fit for the services on offer- but there was no way to tell which was which before a counsellor got involved.
That meant counsellors were manually screening every enquiry- asking the same basic goal and eligibility questions- before they could tell which ones deserved a paid consultation slot. Even after a lead qualified, actually landing on a confirmed consultation date and time still meant several rounds of messages or phone calls rather than a quick booking.
Enquiries range from serious, well-researched candidates to casual browsers, with no upfront way to tell them apart before a counsellor gets involved.
Every enquiry needed a counsellor to manually ask the same basic goal and eligibility questions before knowing whether it deserved a paid consultation slot.
Even once a lead was worth pursuing, actually landing on a consultation date and time meant several rounds of messages or calls instead of a quick confirmation.
Get Click Media set up a WhatsApp and chat flow that asks qualifying questions upfront- goal, eligibility basics, and timeline- before routing qualified leads straight to a consultation booking slot. Voice and IVR sit alongside it as a fallback for enquiries that come in by phone or from callers who simply prefer to talk, so no channel is left outside the flow.
A WhatsApp chatbot flow asks qualifying questions upfront- goal, eligibility basics, and timeline- and automates the first response, so counsellors see who's asking and why before they ever reply.
Verified, rich follow-up cards with a direct 'Book a Consultation' action button give qualified leads a clear, trustworthy next step instead of a plain text reply.
An IVR flow and missed-call handling give callers who prefer to speak a self-service or routed path, so voice enquiries are captured alongside chat rather than lost outside the flow.
Early results are qualitative rather than a fixed number- WWICS's counsellors are seeing more consistent screening and a shorter path from first enquiry to booked consultation. Precise qualification and conversion figures are still being tracked.
With basic goal and eligibility questions handled by automation upfront, counsellors spend less time screening enquiries that were never a real fit.
Qualified leads move toward a consultation slot without the multi-round back-and-forth that used to slow down booking.
Every enquiry now goes through the same set of goal, eligibility, and timeline questions, instead of depending on which counsellor happened to pick it up.
By the time a counsellor connects with a lead, the flow has already captured why they reached out, so the first conversation starts further along.
Exact lead-qualification and booking-conversion figures are being finalized with WWICS and will be added once confirmed.
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Get Click Media can set up the same WhatsApp, RCS, and voice/IVR lead-qualification and booking flow for your immigration or consulting practice.
