Two-way conversational messaging across RCS, WhatsApp, and SMS- suggested replies, chatbot flows, and automated customer conversations, from one platform.
Suggested replies on RCS · Full chatbot flows on WhatsApp · SMS fallback
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A traditional bulk message is one-way: it goes out, and the customer either acts on it or doesn't. Conversational messaging adds a reply path- a suggested-reply chip, a typed response, or a tapped button- that turns the message into the start of an exchange, handled automatically by a flow or chatbot until it needs a human.
The interactive elements differ by channel. RCS supports suggested replies and action buttons built directly into rich cards. WhatsApp supports a fuller chatbot experience, including NLP intent recognition and multi-language support- covered in depth on our dedicated WhatsApp chatbot page. SMS, as the universal fallback channel, supports simpler keyword-based two-way interactions (reply STOP, reply YES) for when richer channels aren't available.
Tappable quick-reply chips on RCS and WhatsApp let customers respond with one tap instead of typing- higher response rates, less typing friction.
Rule-based or NLP-driven flows handle common questions- order status, appointment booking, FAQs- before handing off to a human when needed.
Build multi-step flows that branch based on customer response, across channels, without separate logic per channel.
When a flow can't resolve a query, it escalates to a live agent with the full conversation history intact- no repeating yourself.
Suggested replies and action buttons built into rich cards, delivered natively in Google Messages with a verified sender badge.
Full chatbot flows, NLP intent recognition, and rich media- WhatsApp's own dedicated chatbot deep-dive covers this in depth.
Keyword-based two-way SMS (reply STOP, reply YES) for the universal fallback channel, when richer interactivity isn't supported.
Browse a product carousel, ask a follow-up question, and complete a purchase- all inside the same chat thread on RCS or WhatsApp.
A flow handles order-status and FAQ queries automatically, escalating only the queries that genuinely need a human.
A branching flow asks qualifying questions before routing a lead to sales- replacing a static contact form with an actual conversation.
A follow-up flow checks in after delivery, collects feedback, and offers support- without a person having to initiate each conversation.
Flows are built once in Get Click Media's platform and adapted per channel- for a no-code visual flow builder and full NLP setup specifically for WhatsApp, see the WhatsApp chatbot page.
Get Click Media enables brands to power two-way chatbot conversations and suggested-reply flows with RCS.
Big or small, we power communication for all- talk to us today.
Conversational messaging is two-way, interactive communication- using chatbots, suggested replies, and automated flows- instead of one-way broadcast messages that only push information out.
Yes- both channels support suggested-reply and chatbot-driven conversational flows through Get Click Media. RCS supports suggested replies and action buttons built into rich cards; WhatsApp supports full chatbot flows with NLP intent recognition, covered in depth on our dedicated WhatsApp chatbot page.
This page covers conversational capability at the platform level- suggested replies and flow logic across RCS, WhatsApp, and SMS. Our WhatsApp chatbot page is the channel-specific deep dive into WhatsApp's own chatbot features- visual flow builder, NLP intent recognition, multi-language support, and CRM integration. Start here for the cross-channel picture, then go to the WhatsApp chatbot page for WhatsApp-specific detail.
The underlying flow logic- the branching questions and outcomes- can be reused across channels, but the interactive elements differ: RCS offers suggested replies and action buttons within rich cards, while WhatsApp supports a broader set of interactive components. Get Click Media's platform lets you design the flow once and adapt the interactive elements per channel.
The flow escalates to a live agent with the full conversation history preserved, so the customer doesn't have to repeat context that's already in the chat thread.
Get Click Media supports conversational flows across RCS, WhatsApp, and SMS from one platform.
