Two-way conversational messaging across RCS, WhatsApp, and SMS- suggested replies, chatbot flows, and automated customer conversations, from one platform.
Suggested replies on RCS · Full chatbot flows on WhatsApp · SMS fallback
Written by the Get Click Media Pvt. Ltd. Team · Last updated: July 2026 · Reviewed by the Get Click Media platform team
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Conversational messaging is two-way, interactive communication- using chatbots, suggested replies, and automated flows - instead of one-way broadcast messages. Get Click Media supports conversational capability across RCS (suggested replies and action buttons in rich cards), WhatsApp (full chatbot flows with NLP), and keyword-based two-way SMS as the universal fallback.
A traditional bulk message is one-way: it goes out, and the customer either acts on it or doesn't. Conversational messaging adds a reply path- a suggested-reply chip, a typed response, or a tapped button- that turns the message into the start of an exchange, handled automatically by a flow or chatbot until it needs a human.
The interactive elements differ by channel. RCS supports suggested replies and action buttons built directly into rich cards. WhatsApp supports a fuller chatbot experience, including NLP intent recognition and multi-language support- covered in depth on our dedicated WhatsApp chatbot page. SMS, as the universal fallback channel, supports simpler keyword-based two-way interactions (reply STOP, reply YES) for when richer channels aren't available.
Tappable quick-reply chips on RCS and WhatsApp let customers respond with one tap instead of typing- higher response rates, less typing friction.
Rule-based or NLP-driven flows handle common questions- order status, appointment booking, FAQs- before handing off to a human when needed.
Build multi-step flows that branch based on customer response, across channels, without separate logic per channel.
When a flow can't resolve a query, it escalates to a live agent with the full conversation history intact- no repeating yourself.
Suggested replies and action buttons built into rich cards, delivered natively in Google Messages with a verified sender badge.
Full chatbot flows, NLP intent recognition, and rich media- WhatsApp's own dedicated chatbot deep-dive covers this in depth.
Keyword-based two-way SMS (reply STOP, reply YES) for the universal fallback channel, when richer interactivity isn't supported.
Browse a product carousel, ask a follow-up question, and complete a purchase- all inside the same chat thread on RCS or WhatsApp.
A flow handles order-status and FAQ queries automatically, escalating only the queries that genuinely need a human.
A branching flow asks qualifying questions before routing a lead to sales- replacing a static contact form with an actual conversation.
A follow-up flow checks in after delivery, collects feedback, and offers support- without a person having to initiate each conversation.
Flows are built once in Get Click Media's platform and adapted per channel- for a no-code visual flow builder and full NLP setup specifically for WhatsApp, see the WhatsApp chatbot page.
Get Click Media enables brands to power two-way chatbot conversations and suggested-reply flows with RCS.
Big or small, we power communication for all- talk to us today.
Conversational messaging is two-way, interactive communication- using chatbots, suggested replies, and automated flows- instead of one-way broadcast messages that only push information out.
Get Click Media supports conversational flows across RCS, WhatsApp, and SMS from one platform.
