Policy renewal reminder calls, claim status update calls, and IVR self-service for premium-due lookup and document requests. Get Click Media helps insurers, brokers, and agent networks in India reduce policy lapses and automate voice communication with policyholders.
Built for insurers, brokers & agent networks · 10,000+ Indian businesses on Get Click Media
75-85%
Typical renewal rate with reminder call sequence
30-40%
Reduction in inbound claim-status queries
35-50%
Premium-due queries resolved via IVR self-service
10,000+
Indian businesses served
Trusted by 10,000+ businesses across India
Insurance runs on a small number of high-stakes moments in a policyholder's relationship with their insurer- the renewal date, a claim event, and occasional document or premium queries in between. Missing any of these moments risks a lapsed policy or an anxious, underinformed claimant.
Voice reaches policyholders who may not check email or app notifications regularly, particularly on policies bought years earlier through an agent. IVR self-service and agent-routed calling handle the routine queries at scale, while proactive claim-status calls and renewal reminders address the moments that matter most to retention.
💡 Key insight: Insurers running a multi-touch renewal reminder call sequence in the weeks before expiry- rather than a single notice close to the date- typically retain more policies, because each call catches policyholders at a different point in their own decision timeline.
Trigger: A policy's expiry date is approaching in the policy management system. Automated call reminds the policyholder of the upcoming expiry, premium amount, and renewal options. Result: Fewer lapsed policies and less last-minute manual renewal outreach.
Trigger: A claim moves to a new stage in the claims processing system. Automated or agent-triggered call informs the claimant of the status change and next steps. Result: Fewer inbound status-check calls and a more informed, less anxious claimant.
Trigger: A policyholder calls to check how much premium is due and by when. IVR reads out premium-due amount and date after the caller enters their policy number. Result: Common premium queries resolved without a live agent.
Trigger: A policyholder wants a copy of their policy document or premium receipt. IVR captures the request and confirms it will be sent to the registered contact details. Result: Document requests logged and routed automatically instead of depending on a branch visit or agent call.
Trigger: A policyholder calls with a query needing their specific agent or advisor. IVR identifies the caller by policy or mobile number and routes to their assigned advisor where available. Result: Continuity of service- the policyholder reaches someone familiar with their policy history.
Trigger: A prospect sees a missed-call number on an ad for a new policy product. The call rings and disconnects automatically, logging the number as a fresh policy enquiry lead. Result: A trackable, zero-cost response channel for policy marketing campaigns.
| Metric | Before Voice/IVR | After Voice/IVR | Source |
|---|---|---|---|
| Policy renewal rate | ~60-65% | 75-85% (with reminder call sequence) | GCM insurance client data (typical range) |
| Inbound claim-status queries to agents | High manual volume | 30-40% reduction (proactive update calls) | GCM insurance client data (typical range) |
| Premium-due queries resolved via IVR | 0% | 35-50% (IVR self-service) | GCM insurance IVR deployment data |
| New-policy enquiry capture from ads | Largely untracked | Logged lead per missed call | GCM missed-call service data |
Policy renewal rate
Inbound claim-status queries to agents
Premium-due queries resolved via IVR
New-policy enquiry capture from ads
Reach an entire book of expiring policies with a scheduled reminder call sequence ahead of expiry
Let policyholders check premium-due amounts and request documents without waiting for an agent
Route a policyholder's call to their assigned advisor when one is on record, for service continuity
A dedicated number for new-policy enquiry campaigns that costs the prospect nothing to call
Every policy and claims-related call recorded and searchable for regulatory review or dispute resolution
Renewal, claim-status, and document-request calls trigger directly from your core policy admin or claims platform
Big or small, we power communication for all- talk to us today.
IVR and voice calling automate the recurring phone communication insurers and agents rely on- policy renewal reminder calls as expiry approaches, claim status update calls, IVR self-service for premium-due lookup and document requests, agent or advisor call routing, and missed-call-based lead capture for new policy enquiries. It reduces lapsed policies and the manual call volume on service teams.
Get Click Media provides renewal reminder broadcasts, claim status calling, and IVR self-service for insurers and agent networks across India.
