Deliver service reminders, test-drive follow-ups, delivery confirmations, EMI and insurance renewal alerts, and recall notices to automotive customers across India. Get Click Media integrates bulk SMS with your dealer management system- cutting service no-shows and lifting on-time EMI and insurance renewal rates.
TRAI DLT registered · DND-exempt transactional route · India-hosted infrastructure · Multi-location support
14%
Service no-show rate (post-SMS)
88%
On-time EMI/finance payment rate
69%
Insurance renewal completion rate
₹0.09
Starting price per SMS
Trusted by 10,000+ businesses across India
Automotive dealerships and service centers manage a customer relationship that spans years past the initial sale- service visits, EMI due dates, insurance renewals, and eventually the next purchase. Keeping that many time-sensitive touchpoints on track by phone calls alone doesn't scale past a handful of vehicles a day.
Bulk SMS closes that gap because it works on every handset a customer owns, needs no app or login, and can be triggered automatically the moment a service date, EMI due date, or insurance expiry approaches in the dealer management system- turning a manual follow-up task into an automated sequence.
💡 Key insight: Dealerships running a two-message service reminder sequence- one day before and one on the appointment morning- consistently cut no-shows more than a single reminder sent a week in advance, because the second message catches customers right when the appointment is top of mind.
Manage every customer touchpoint- service due reminders, test-drive follow-ups, delivery date confirmations, and post-service feedback requests- from a single SMS dashboard connected to your DMS.
Every upcoming EMI due date or insurance expiry triggers a reminder sequence automatically- registration number, due date, and a quick-action link- reducing lapsed policies and missed payments.
Trigger: Vehicle's next scheduled service date approaches in the DMS. Service due date, registration number, and nearest service center with a booking link. Result: Fewer overdue services and a fuller, more predictable service bay schedule.
Trigger: Customer completes a test drive at the showroom. Thank-you message with a callback offer, financing options, and a limited-period incentive. Result: Higher test-drive-to-booking conversion with a same-day follow-up touchpoint.
Trigger: New vehicle allotted and delivery date scheduled. Confirmed delivery date, time slot, and required documents to carry to the showroom. Result: Fewer delivery-day rescheduling calls and a smoother handover experience.
Trigger: Vehicle loan EMI due date approaching. Due amount and due date sent ahead of the deadline with a payment link where applicable. Result: Higher on-time EMI payment rate and fewer missed-payment follow-up calls.
Trigger: Manufacturer issues a recall or safety advisory for a vehicle model. Recall details, affected component, and the nearest service center for the free fix. Result: Faster recall compliance and a documented, DLT-registered notification trail.
Trigger: Festive season or year-end clearance sale begins. Discount, exchange bonus, or finance offer targeted to the customer's vehicle segment. Result: Higher showroom footfall during peak festive buying windows.
Trigger: Vehicle insurance policy nearing its expiry date. Renewal due date and a quick-renew link or in-house insurance desk contact. Result: Higher on-time renewal rate and fewer customers lapsing into a policy gap.
Trigger: Service job card closed and vehicle handed back to the customer. Short feedback prompt asking the customer to rate their service experience. Result: More structured feedback data to track service center performance.
| Metric | Before Bulk SMS | After Bulk SMS | Source |
|---|---|---|---|
| Service appointment no-show rate | 32% | 14% (SMS reminder sequence) | GCM automotive dealer client data |
| Test-drive follow-up engagement | Baseline | 3x higher response with same-day SMS follow-up | GCM automotive client data |
| On-time EMI/finance payment rate | 71% | 88% (SMS reminder) | GCM auto-finance client data |
| Insurance renewal completion rate | 45% | 69% (SMS renewal reminder) | GCM dealership client data |
| Post-service feedback response rate | 9% | 27% (SMS feedback request) | GCM service center client data |
Service appointment no-show rate
Test-drive follow-up engagement
On-time EMI/finance payment rate
Insurance renewal completion rate
Post-service feedback response rate
API integration with dealer management systems and service center scheduling software for automatic triggers
Transactional and promotional templates registered on TRAI DLT and routed correctly for each message type
Segment customers by vehicle model, purchase date, or service history for targeted festive campaigns
Delivery infrastructure hosted in India with delivery reporting for every campaign and transactional trigger
Manage service reminders and campaigns across multiple showroom and service center locations from one dashboard
Track delivery, response, and conversion rates for every service reminder and campaign sent
Big or small, we power communication for all- talk to us today.
Bulk SMS for automotive dealers and service centers is a messaging service that sends service due reminders, test-drive follow-ups, delivery date confirmations, EMI reminders, recall notices, and festive offer campaigns to car and two-wheeler customers over standard SMS. It works on every handset without requiring an app or internet connection, and transactional messages like service reminders and recall notices can be sent on a DND-exempt route in India.
Get Click Media provides DLT-compliant bulk SMS for automotive dealers and service centers with DMS integration and India-hosted infrastructure.
