Deliver order confirmations, delivery OTPs, real-time delivery status, delay alerts, and promotional offers to customers across India's food delivery and restaurant ecosystem. Get Click Media integrates bulk SMS with your POS and order management system- cutting delay-related support tickets and lifting reorder rates.
TRAI DLT registered · DND-exempt transactional route · India-hosted infrastructure · Real-time triggers
99.8%
Delivery OTP verification success rate
31%
Reduction in delay-related support tickets
29%
Reorder rate after loyalty SMS
₹0.09
Starting price per SMS
Trusted by 10,000+ businesses across India
Food delivery platforms, cloud kitchens, and restaurant chains run on tight delivery windows where customers expect constant visibility- order placed, being prepared, picked up, arriving. A single missed or delayed update during that window is often what triggers a support call or a bad review.
Bulk SMS solves this because it reaches every customer instantly regardless of whether they have the delivery app open, making it the natural channel for delivery OTP verification, real-time status updates, and proactive delay alerts- while still supporting promotional and loyalty campaigns on a separate, DLT-compliant route.
💡 Key insight: Food delivery businesses that send a proactive delay alert as soon as an order runs behind schedule see meaningfully fewer support tickets than those that wait for the customer to reach out first- the update itself resolves the uncertainty that drives the contact.
Manage every customer touchpoint- order confirmations, delivery OTPs, real-time status updates, and post-delivery feedback requests- from a single SMS dashboard connected to your POS or order management system.
Lunch and dinner deal campaigns, new menu launches, and reorder reminders targeted to past order history- sent on a DLT-registered promotional route, kept separate from transactional order alerts.
Trigger: Customer places an order on the app, website, or phone. Order summary, estimated preparation and delivery time, and order tracking link. Result: Immediate order reassurance without depending on push notification delivery.
Trigger: Delivery partner arrives at the customer's location. One-time handover OTP sent on the DND-exempt transactional route. Result: Verified, secure handover that prevents misdelivered or disputed orders.
Trigger: Order status changes- picked up, out for delivery, arriving soon. Live status update with an updated estimated time of arrival. Result: Fewer "where is my order" calls during the delivery window.
Trigger: Order preparation or delivery runs past the promised time window. Proactive delay notice with the revised ETA and an apology or goodwill offer. Result: Lower support ticket volume and better customer sentiment during delays.
Trigger: Order marked delivered in the system. Short SMS prompting a quick rating or feedback link right after delivery. Result: Higher feedback response volume captured while the experience is still fresh.
Trigger: Lunch or dinner deal window opens, or a new menu launches. Time-bound discount or combo offer targeted to past order history and location. Result: Higher order volume during traditionally slower ordering windows.
Trigger: Customer hasn't ordered in a set number of days. Personalised reorder nudge referencing their last order or a loyalty reward balance. Result: Higher reorder rate from lapsed customers without relying on app re-engagement.
Trigger: Customer books a table at a dine-in restaurant chain outlet. Confirmed date, time, party size, and outlet address with a reminder closer to the slot. Result: Fewer dine-in no-shows and better table-turn planning for outlet staff.
| Metric | Before Bulk SMS | After Bulk SMS | Source |
|---|---|---|---|
| Delivery OTP verification success rate | — | 99.8% (direct operator route) | GCM food delivery platform data |
| Delay-related support ticket volume | 100% baseline | 31% reduction (proactive SMS alert) | GCM food delivery client data |
| Post-delivery feedback response rate | 6% | 22% (SMS feedback request) | GCM restaurant chain client data |
| Reorder rate after loyalty SMS | 12% | 29% (SMS reorder reminder) | GCM cloud kitchen client data |
| Table booking no-show rate | 24% | 11% (SMS confirmation + reminder) | GCM restaurant chain client data |
Delivery OTP verification success rate
Delay-related support ticket volume
Post-delivery feedback response rate
Reorder rate after loyalty SMS
Table booking no-show rate
API integration with point-of-sale and order management systems for real-time order and delivery triggers
Order confirmation and delivery OTP templates registered on TRAI DLT on the DND-exempt route
Status-change webhooks fire SMS the instant an order is picked up, dispatched, or delayed
Delivery infrastructure hosted in India with delivery reporting for every transactional and promotional send
Segment customers by order history, location, or cuisine preference for targeted offer campaigns
Track delivery, open, and conversion rates for every order alert and campaign sent
Big or small, we power communication for all- talk to us today.
Bulk SMS for food delivery platforms and restaurants is a messaging service that sends order confirmations, delivery OTPs, real-time delivery status updates, delayed-order alerts, feedback requests, and promotional offers to customers over standard SMS. It works on any phone without requiring the delivery app to be open, which is why it remains the default channel for delivery OTP verification and time-sensitive order updates in India.
Get Click Media provides DLT-compliant bulk SMS for food delivery platforms and restaurant chains with POS integration and India-hosted infrastructure.
