Automate shipment booked confirmations, out-for-delivery alerts, delivery OTPs, delay notifications, and proof-of-delivery confirmations on DLT-registered SMS routes built for high-volume courier and freight operations. Get Click Media powers real-time shipment SMS for logistics companies across India. This cuts failed delivery attempts and support tickets.
TRAI DLT registered · DND-exempt transactional route · Pan-India delivery infrastructure · Real-time dispatch triggers
86%
First-attempt delivery success rate
99.8%
Delivery OTP verification rate
42%
Reduction in support tickets
₹0.09
Starting price per SMS
Trusted by 10,000+ businesses across India
Bulk SMS for logistics automates shipment booked confirmations, out-for-delivery alerts, delivery OTPs, delay/exception notifications, and proof-of-delivery confirmations for courier, freight, and 3PL companies. Get Click Media integrates bulk SMS with WMS and TMS platforms in India. This reduces failed delivery attempts and cuts "where is my order" support volume.
Last-mile delivery fails most often because the recipient wasn't expecting the driver at that moment- not because the parcel was undeliverable. An out-for-delivery SMS with a time window, followed by a delay alert when plans change, closes that expectation gap. It is one of the highest-ROI automations a courier operation can run.
Indian courier and logistics companies move millions of shipments daily to recipients across metro cities, small towns, and rural pin codes. Many of these recipients never install a tracking app or check a web portal proactively. SMS is the one channel that reaches all of them without requiring an app, a login, or an active data connection at the moment of delivery.
Beyond customer-facing updates, logistics operations run on tight scheduling- drivers, vehicles, and hub handovers all depend on timely coordination. Bulk SMS covers both sides of that operation. It sends real-time shipment alerts to the end customer, and dispatch instructions to drivers and warehouse staff, on the same DLT-registered platform.
💡 Key insight:Courier operators that send a delay or exception SMS as soon as a shipment is flagged- rather than waiting for the customer to call in- see meaningfully fewer escalations. The customer already knows what happened before they'd otherwise start worrying.
Manage every shipment touchpoint- booking confirmation, out-for-delivery, delivery OTP, delay notice, and POD confirmation- from a single SMS dashboard connected to your WMS or TMS.
Every shipment loaded for last-mile delivery triggers an out-for-delivery SMS with an estimated window, followed automatically by a delay alert if plans change. This reduces wasted delivery attempts and reschedule calls.
Trigger: New shipment booked or pickup scheduled in the logistics system. Booking confirmation with tracking ID, pickup date, and estimated delivery window. Result: Fewer 'where is my order' calls in the first 24 hours after booking.
Trigger: Parcel loaded onto the last-mile delivery vehicle. Out-for-delivery notice with the delivery agent's name and an estimated delivery window. Result: Recipient available at the door, reducing failed first-attempt deliveries.
Trigger: Delivery agent reaches the drop location for a high-value or COD shipment. One-time delivery OTP on the DND-exempt transactional route to confirm handover to the right recipient. Result: Verified handover, reducing wrong-delivery and parcel-theft disputes.
Trigger: Shipment delayed, held at hub, or an address issue is flagged. Delay reason and revised delivery estimate, with a reschedule or address-update option. Result: Fewer escalations and support tickets during peak-season delays.
Trigger: Parcel marked delivered by the field agent's handheld device. Delivery confirmation SMS with timestamp and receiver name for the customer's records. Result: Lower delivery-dispute rate and a documented handover trail.
Trigger: Cash-on-delivery amount collected and reconciled by the agent. Collection confirmation with amount collected and shipment reference number. Result: Faster COD reconciliation and fewer amount-mismatch disputes.
Trigger: Route plan finalised or a vehicle is assigned a new dispatch. Dispatch instructions with route, vehicle number, and hub handover time sent to the driver. Result: Faster dispatch turnaround and fewer miscommunicated route changes.
| Metric | Before Bulk SMS | After Bulk SMS | Source |
|---|---|---|---|
| First-attempt delivery success rate | 71% | 86% (with OFD + exception SMS) | GCM logistics client data |
| Delivery OTP verification rate | — | 99.8% (direct operator transactional route) | GCM courier platform data |
| 'Where is my order' support tickets | 100% baseline | 42% reduction | GCM 3PL client support data |
| COD reconciliation disputes | 6.1% of COD shipments | 1.8% of COD shipments | GCM courier client data |
| Delay-related escalation calls | 100% baseline | 35% reduction (with delay SMS) | GCM freight operator data |
First-attempt delivery success rate
Delivery OTP verification rate
'Where is my order' support tickets
COD reconciliation disputes
Delay-related escalation calls
API and webhook integration with warehouse and transport management systems for real-time shipment triggers
Transactional shipment and delivery-OTP templates registered on TRAI DLT with confirmed DND-exempt routing
Delivery infrastructure built to handle high-volume shipment alerts across metro and Tier 2/3 pin codes
Booking, out-for-delivery, and POD events trigger SMS within seconds through API or file-based integration
Separate B2B SMS workflows for driver dispatch, route changes, and hub handover confirmations
GCM manages your logistics brand's approved sender ID so shipment SMS is instantly recognisable
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A large share of parcel recipients- especially in Tier 2 and Tier 3 India- never install the courier's tracking app. As a result, an in-app push notification simply never reaches them. SMS works on every handset without an app, login, or data connection. That is why shipment booked, out-for-delivery, and delay alerts are still sent by SMS even when a tracking app and web portal also exist.
Yes. A delivery OTP is a transactional service message tied to a specific shipment the customer is expecting. It is sent on the DND-exempt transactional SMS route with a DLT-registered template. This is different from a promotional offer SMS from the same courier, which requires the recipient to not be on the DND registry. Get Click Media registers delivery OTP templates on the correct transactional route so verification never gets blocked.
Sending an out-for-delivery SMS with an estimated delivery window gives the recipient time to be available. A delay or exception SMS lets them reschedule or update the address before the driver arrives. Both directly cut down on wasted delivery attempts. Courier and 3PL operators using an automated out-for-delivery and exception alert sequence typically see meaningfully fewer failed first-attempt deliveries. That compares favorably to operators relying on driver phone calls alone.
Yes. Logistics and 3PL operators use bulk SMS for B2B operational alerts such as vehicle dispatch instructions, route assignment changes, and hub handover confirmations sent to drivers and warehouse staff. This is in addition to customer-facing shipment updates. Both flows run through the same DLT-registered SMS platform, with separate templates for the customer and internal-operations audiences.
Every sender ID and message template a courier, freight, or 3PL company uses must be registered on the TRAI DLT platform. Transactional shipment updates and promotional offers are kept on separate registered routes. Get Click Media manages sender ID and template registration for logistics clients so shipment SMS communication stays compliant as delivery volumes scale.
Get Click Media provides DLT-registered bulk SMS for logistics, courier, and 3PL companies with WMS/TMS integration and pan-India delivery infrastructure.
