As a coaching institute, Logic Education receives admission enquiries steadily throughout the year- by phone, walk-in, and WhatsApp- without a consistent process to capture and follow up on each one. On top of that, monthly and installment fee reminders were being sent inconsistently- some by manual phone call, others not at all- leading to late payments and uncomfortable front-desk collection conversations. Get Click Media worked with Logic Education to bring enquiry intake and fee reminders onto one automated flow, so neither depends on staff remembering to follow up.
Real client · Results pending final confirmation · Noida, India
Consistent
Enquiry intake across phone, walk-in, WhatsApp
Automated
Monthly fee reminder sequences
Fewer
Late-payment follow-up calls
Multi-Channel
WhatsApp, RCS, and voice combined
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Unlike a school with a seasonal admissions spike, Logic Education's enquiries arrive at a steady pace all year- a phone call about a batch timing, a walk-in asking about a course, a WhatsApp message from a parent comparing options. With no single system tying these together, some enquiries got a quick, personal follow-up while others sat unanswered simply because of which staff member happened to be free that day.
The bigger gap was on the fee side. Logic Education runs on monthly and installment-based fees, but there was no systematic reminder process behind it- some students got a manual call ahead of their due date, others were reminded only after the payment was already late, and some reminders were simply forgotten in the day-to-day busyness of running the institute. That inconsistency showed up directly as late payments and front-desk staff having to make uncomfortable, ad hoc collection calls instead of focusing on enquiries and counselling.
Enquiries arrive steadily all year by phone, walk-in, and WhatsApp, but with no consistent way to capture and log them, some get a quick follow-up and others simply don't.
Monthly and installment fee dues were tracked informally, with reminders going out by manual phone call for some students and being forgotten entirely for others.
When a payment reminder was missed, the same front-desk staff handling walk-in enquiries ended up making awkward, one-off calls to chase overdue fees.
Get Click Media set up a single WhatsApp-based enquiry-capture flow that treats a phone call, a walk-in, and a WhatsApp message the same way, plus an automated monthly and installment fee-reminder sequence over WhatsApp, RCS, and voice that runs every billing cycle without a staff member having to remember it.
Every admission enquiry- whether it starts as a walk-in, a phone call, or a WhatsApp message- gets logged and followed up through the same WhatsApp-based flow, so the intake step no longer depends on which staff member happened to take the call.
A staged reminder sequence- ahead of the due date, on the due date, and just after- now goes out automatically each billing cycle over WhatsApp and RCS with a direct payment link, rather than relying on staff to remember which student's installment is due.
A voice reminder call sequence backs up the fee-due messages for parents who may not check WhatsApp promptly, while an admissions IVR line routes walk-in-style phone enquiries to the right counsellor without a manual transfer.
Results here are qualitative rather than a fixed number- Logic Education's front desk is seeing more consistent enquiry follow-up and fee reminders that go out on their own each cycle, with fewer manual payment-chasing calls. Precise enquiry-conversion and collection figures are still being tracked.
An enquiry that starts as a walk-in now gets the same logged follow-up as one that arrives over WhatsApp or by phone, instead of depending on who happened to take it.
Monthly and installment fee reminders now run on a set schedule each billing cycle instead of relying on someone remembering to make the call.
With reminders sent automatically ahead of the due date, front-desk staff are placing fewer last-minute, uncomfortable calls chasing overdue payments.
Staff can see which enquiries and which fee reminders still need a manual nudge, rather than relying on memory or scattered notes.
Exact enquiry-conversion and fee-collection figures are being finalized with Logic Education and will be added once confirmed.
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Get Click Media can set up the same consistent enquiry-intake flow and automated fee-reminder sequence for your coaching center or tutoring business.
