How Niramaya Healthcare Improved Appointment Reminders & Patient Follow-Up
Like most hospitals and clinics, Niramaya Healthcare dealt with missed appointments and the knock-on cost of empty slots, wasted doctor time, and front-desk staff spending hours on manual reminder calls. Follow-up after a visit or procedure was often inconsistent, depending on whoever had time to make the call that day. Get Click Media helped Niramaya Healthcare automate appointment reminders and post-visit follow-up across WhatsApp, RCS, and voice- so patients hear from the clinic on the channel they actually check.
Real client use case · Exact results pending final client confirmation · Noida, India
Automated
Appointment reminder sequences
24/7
Reminder and follow-up delivery
Multi-Channel
WhatsApp, RCS, and voice combined
Fewer
Manual follow-up calls needed
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Missed Appointments Meant Lost Time for Patients and Staff
Without a timely reminder, patients forget appointments- especially when a booking was made weeks in advance or a slot needed to be rescheduled. For Niramaya Healthcare, every missed appointment meant an empty slot that could have gone to another patient and a doctor's time that went unused.
Reminding patients manually fell to front-desk and nursing staff, who had to work through call lists by phone alongside their regular duties. That made reminders inconsistent, and follow-up after a visit, procedure, or discharge often depended on whoever had time that day rather than a dependable, repeatable process.
No-shows disrupting the schedule
Missed appointments left gaps in the day's schedule that couldn't be filled on short notice, wasting doctor and clinic capacity.
Manual reminder calling ate up staff time
Front-desk and nursing staff spent hours working through call lists to remind patients, time that could have gone to in-clinic care.
Inconsistent post-visit follow-up
Follow-up after a visit or procedure wasn't standardized, so some patients were checked on promptly and others weren't checked on at all.
Automated Reminders and Follow-Up Across Channels
Get Click Media set up scheduled appointment reminders on WhatsApp, RCS, and voice/IVR- reaching patients ahead of their visit on whichever channel they use, with an easy way to confirm or reschedule. Automated follow-up sequences after a visit or discharge replaced the manual call lists, so every patient gets checked on without relying on staff availability.
WhatsApp Appointment & Follow-Up Automation
Automated WhatsApp sequences confirm bookings, send reminders ahead of the visit, and check in after a visit or procedure- with a reschedule option built into the message.
RCS Rich Reminders
Verified, interactive RCS messages let patients confirm or reschedule an appointment with a single tap, with automatic SMS fallback for patients on devices that don't support RCS.
Voice & IVR Reminder Calls
Automated voice calls remind patients of an upcoming appointment and support post-discharge follow-up, reaching patients on any phone- no app or data connection needed.
What Changed for Niramaya Healthcare's Patient Communication
Since automating reminders and follow-up, Niramaya Healthcare has seen qualitative improvements in how consistently patients are reminded and checked on- while exact figures are still being finalized with the client.
Fewer missed appointments
Automated reminders ahead of each visit help patients remember and act, instead of relying on memory alone.
Less staff time on manual reminder calls
Front-desk and nursing staff spend less time working through call lists, since reminders now go out automatically.
More consistent post-visit follow-up
Every patient gets a follow-up touchpoint after a visit or procedure, rather than follow-up depending on staff availability.
Reminders on the channel patients actually check
Combining WhatsApp, RCS, and voice means a reminder reaches patients whether or not they use a particular app.
Exact no-show reduction and follow-up figures are being finalized with Niramaya Healthcare and will be added once confirmed.
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