On a virtual care platform, a scheduled consultation only happens if the user actually joins the call at the right time- and unlike a physical clinic, there's no front desk to catch a no-show in the moment or chase a user who registered and then went quiet. Teleopedia needed a way to keep remote users engaged across the gap between signing up and actually using the platform. Get Click Media helped Teleopedia automate reminders ahead of scheduled virtual consultations and build a re-engagement sequence for registered users who hadn't returned- across WhatsApp, RCS, and voice.
Real client · Results pending final confirmation · Noida, India
Automated
Virtual consultation reminders
24/7
Engagement nudges for registered users
Multi-Channel
WhatsApp, RCS, and voice combined
Re-engaged
Users who registered but hadn't returned
Trusted by 10,000+ businesses across India
A scheduled video or phone consultation on a telehealth platform only works if the user is actually in front of their device at the right time. Unlike an in-person clinic, where a receptionist can see an empty waiting room and start calling around, a missed virtual consultation on Teleopedia often went unnoticed until the slot had already passed- with no physical front desk in the loop to catch it and recover it.
A second, related problem sat earlier in the funnel: users who registered on the platform but never went on to book or join a consultation. With no walk-in desk or receptionist to notice a returning face and nudge them along, these users simply went quiet, and there was no consistent, automated path bringing them back to the platform.
Users scheduled a video or phone consultation but had no consistent nudge close to the appointment time, so a missed slot meant a missed doctor availability window with no one to catch it in the moment.
Users who signed up but didn't book- or booked once and never returned- had no automated sequence bringing them back, so engagement dropped off after registration.
A remote platform has no receptionist watching a waiting room, so a user who didn't join their consultation had no one following up the way a physical clinic could.
Get Click Media set up automated WhatsApp and RCS reminders ahead of every scheduled virtual consultation, plus a re-engagement sequence that reaches users who registered on Teleopedia but went quiet before booking or returning. Voice calls act as a fallback for users who are less reachable on chat, so a nudge still lands regardless of where the user is or which app they check.
Automated WhatsApp messages remind a registered user ahead of a scheduled virtual consultation and send a join-ready nudge closer to the appointment, while a separate sequence re-engages users who signed up but never booked or returned.
Verified, interactive RCS messages let a user confirm or reschedule an upcoming virtual consultation with a single tap, with automatic SMS fallback so the reminder still reaches users on devices that don't support RCS.
Automated voice calls remind users of an upcoming virtual consultation and reach users who are less responsive on chat- working on any phone, without needing an app or a data connection.
Since automating consultation reminders and re-engagement, Teleopedia has seen a qualitative shift in how consistently registered users are reminded and brought back to the platform- while exact figures are still being finalized with the client.
Automated reminders ahead of a booked consultation give users a nudge to be ready and online, instead of relying on memory alone for a remote appointment.
Users who signed up but hadn't booked or returned now receive an automated re-engagement sequence, rather than falling out of the funnel unnoticed.
Combining WhatsApp, RCS, and voice means a reminder reaches a user wherever they are, without depending on a physical visit or a specific app being installed.
Automated sequences now do the job a receptionist would do in a physical clinic- catching a likely no-show and following up- without requiring a front desk at all.
Exact engagement and consultation-completion figures are being finalized with Teleopedia and will be added once confirmed.
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Get Click Media can set up the same automated consultation reminders and user re-engagement sequences across WhatsApp, RCS, and voice for your remote care platform.
