Real estate businesses like Smart Realty field property enquiries from ads, portals, and hoardings at all hours of the day- but a sales team can only respond during working hours, so leads often went cold before anyone called back. Booking a site visit was also a manual, back-and-forth process prone to no-shows. Get Click Media worked with Smart Realty to bring missed-call, WhatsApp, SMS, and voice channels into a single automated flow, so enquiries get an instant first response and site visits get scheduled- and reminded about- without manual chasing.
Real client · Results pending final confirmation · Noida, India
Faster
Lead response time on inbound enquiries
Automated
Site-visit scheduling flow
24/7
Missed-call and WhatsApp lead capture
Multi-Channel
SMS, WhatsApp, and voice combined
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Like most real estate businesses, Smart Realty's inbound leads arrive from property portals, ad campaigns, and hoardings around the clock- but its sales team could only respond during working hours. That gap meant a prospect's hottest moment of interest, right after they enquired, often passed with no response at all.
Even when a lead was captured, booking a site visit meant manual back-and-forth calls to confirm a date and time, with no automatic reminder in between. Prospects would forget, sales executives would show up to empty appointments, and a scheduling slot- along with the time and cost of getting there- would go to waste.
Enquiries from property portals, ads, and hoardings came in around the clock, but a sales team can only call back during working hours- so a lead's first, hottest moment of interest often passed unanswered.
Missed calls, portal form-fills, and ad click-throughs each landed in a different place, making it easy for an interested prospect to fall through the cracks before anyone followed up.
Booking a site visit meant back-and-forth calls to confirm a date and time, with no automatic reminder- so prospects would forget, and sales executives would arrive to an empty appointment.
Get Click Media set up missed-call and WhatsApp lead capture that responds to a prospect the moment they reach out, automated qualification of budget and timeline before a lead reaches a sales executive, and IVR- and WhatsApp-routed site-visit scheduling with reminder sequences to cut down on no-shows.
A WhatsApp chatbot responds to property enquiries as soon as they arrive, qualifies budget, BHK preference, and timeline, shares the relevant project brochure, and lets the prospect pick a site-visit slot directly in the chat.
A dedicated missed-call number on property ads and hoardings logs every caller instantly, while IVR-routed site-visit reminder calls and lead-qualification screening cut down time spent on unqualified enquiries.
Verified rich cards deliver property carousels with a direct 'Book Site Visit' button and map link, giving prospects a visually clear, trustworthy next step and an easy way to reschedule instead of going silent.
A confirmation-plus-reminder SMS sequence- right after booking, the evening before, and a location-pin nudge before the slot- keeps site visits on prospects' radar without a manual follow-up call from the sales team.
Early results are qualitative rather than a fixed number- Smart Realty's team is seeing faster, more consistent lead response and smoother site-visit scheduling across channels. Precise response-time and conversion figures are still being tracked.
Enquiries from property ads, portals, and missed calls now get an automated first response instead of waiting for a sales executive to become free.
Capturing every missed call, WhatsApp message, and ad click-through in one flow means fewer interested prospects going cold before anyone reaches out.
Prospects can now book and reschedule a site visit directly through WhatsApp or RCS, with automated reminders reducing the back-and-forth that used to cause no-shows.
Missed calls, WhatsApp enquiries, and ad-driven leads now flow into the same system, giving Smart Realty's sales team one place to see and act on every prospect.
Exact lead-response-time and conversion figures are being finalized with Smart Realty and will be added once confirmed.
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Get Click Media can set up the same missed-call, WhatsApp, RCS, SMS, and IVR lead capture and site-visit scheduling flow for your property business.
