Chip-driven branching flows that handle order status, reminders, and FAQs automatically, escalating to a human only when a flow genuinely can't help.
Chip-driven flows on RCS · Full NLP chatbots on WhatsApp
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RCS automation works through suggested replies and suggested actions- tappable chips and buttons that drive the conversation down a pre-built path. A customer taps "Track order", the flow pulls the status and offers the next relevant option, all without anyone typing a sentence the system has to interpret.
That's a real difference from a full NLP chatbot, and worth being upfront about: if your use case needs a bot that understands open-ended typed questions in multiple languages, that's what WhatsApp's chatbot infrastructure is built for- see our dedicated WhatsApp chatbot page for the full breakdown. RCS automation is the right fit when the possible next steps are a short, known list- which covers most order-status, reminder, and FAQ use cases.
A conversation branches based on which suggested-reply chip a customer taps- 'Track order', 'Change delivery', 'Talk to someone'- each leading down a different pre-built path.
Order updates, EMI reminders, and appointment confirmations trigger automatically from your systems, with suggested actions attached so the customer can act immediately.
Common questions- store hours, return policy, account balance- get answered by a flow before ever reaching a live agent.
When a flow can't resolve a query, it escalates to a live agent with the full conversation history intact, so the customer doesn't repeat themselves.
A shipping update triggers a message with a 'Track order' suggested reply, which pulls live status without a person needing to check it manually.
A reminder flow sends the date, offers 'Confirm' or 'Reschedule' chips, and updates the booking system based on the tap- no back-and-forth needed.
A branching flow asks a couple of qualifying questions through suggested replies before routing the lead to sales, instead of a static contact form.
A due-date reminder includes a 'Pay now' action button and a 'Remind me later' reply chip, automating a task that used to need a follow-up call.
Get Click Media enables brands to automate order updates, reminders, and FAQs with chip-driven flows on RCS.
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Not natively in the way a full NLP chatbot does- RCS automation is primarily driven by suggested-reply chips and suggested actions, giving customers a fixed set of tappable options rather than open-ended typed input. For free-text NLP conversations with intent recognition, see our dedicated WhatsApp chatbot page.
RCS automation runs on suggested replies and suggested actions- tappable chips and buttons that drive a branching flow. WhatsApp supports a fuller chatbot experience with NLP intent recognition and free-text understanding, covered in depth on our WhatsApp chatbot page. Both can be part of the same overall customer engagement strategy- see our Conversational Messaging Platform page for the cross-channel view.
Order status updates, appointment and renewal reminders, EMI and payment reminders, FAQ self-service flows, and lead qualification flows are all built using chip-driven branching logic tailored to your business's use case.
The flow escalates to a live agent with the full conversation history preserved, so the customer doesn't have to explain their issue again from scratch.
No- Get Click Media designs and configures the flow logic, suggested replies, and suggested actions as part of onboarding. If you want to integrate flows with your own systems (CRM, order management), our RCS API page covers that integration path.
Yes- an automated flow step can be a plain text message, a rich card, or a carousel, with suggested replies or actions attached. See our RCS Rich Media Features page for what each format supports.
Get Click Media designs chip-driven RCS flows for order updates, reminders, and FAQs, with human handoff built in.
