Chip-driven branching flows that handle order status, reminders, and FAQs automatically, escalating to a human only when a flow genuinely can't help.
Chip-driven flows on RCS · Full NLP chatbots on WhatsApp
Written by the Get Click Media Pvt. Ltd. Team · Last updated: July 2026 · Reviewed by the Get Click Media RCS team
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RCS chatbot and automationmeans branching conversation flows driven mainly by suggested-reply chips and suggested actions, rather than free-text NLP understanding. A flow can handle order status, reminders, and common FAQs automatically, escalating to a live agent with full context when it can't resolve a query.
RCS automation works through suggested replies and suggested actions- tappable chips and buttons that drive the conversation down a pre-built path. A customer taps "Track order", the flow pulls the status and offers the next relevant option, all without anyone typing a sentence the system has to interpret.
That's a real difference from a full NLP chatbot, and worth being upfront about: if your use case needs a bot that understands open-ended typed questions in multiple languages, that's what WhatsApp's chatbot infrastructure is built for- see our dedicated WhatsApp chatbot page for the full breakdown. RCS automation is the right fit when the possible next steps are a short, known list- which covers most order-status, reminder, and FAQ use cases.
A conversation branches based on which suggested-reply chip a customer taps- 'Track order', 'Change delivery', 'Talk to someone'- each leading down a different pre-built path.
Order updates, EMI reminders, and appointment confirmations trigger automatically from your systems, with suggested actions attached so the customer can act immediately.
Common questions- store hours, return policy, account balance- get answered by a flow before ever reaching a live agent.
When a flow can't resolve a query, it escalates to a live agent with the full conversation history intact, so the customer doesn't repeat themselves.
A shipping update triggers a message with a 'Track order' suggested reply, which pulls live status without a person needing to check it manually.
A reminder flow sends the date, offers 'Confirm' or 'Reschedule' chips, and updates the booking system based on the tap- no back-and-forth needed.
A branching flow asks a couple of qualifying questions through suggested replies before routing the lead to sales, instead of a static contact form.
A due-date reminder includes a 'Pay now' action button and a 'Remind me later' reply chip, automating a task that used to need a follow-up call.
Get Click Media enables brands to automate order updates, reminders, and FAQs with chip-driven flows on RCS.
Big or small, we power communication for all- talk to us today.
Not natively in the way a full NLP chatbot does- RCS automation is primarily driven by suggested-reply chips and suggested actions, giving customers a fixed set of tappable options rather than open-ended typed input. For free-text NLP conversations with intent recognition, see our dedicated WhatsApp chatbot page.
Get Click Media designs chip-driven RCS flows for order updates, reminders, and FAQs, with human handoff built in.
