Suggested replies and suggested actions built into every RCS message- a customer can call, get directions, open a link, or add an event without leaving the chat thread.
Suggested replies, tap-to-call, view location, and more
Written by the Get Click Media Pvt. Ltd. Team · Last updated: July 2026 · Reviewed by the Get Click Media RCS team
Trusted by 10,000+ businesses across India
RCS interactive messaging covers two distinct elements built into the standard- suggested replies, which are quick-reply chips that send a pre-written text response, and suggested actions, which trigger a device function like dialling a number, opening a map, opening a URL, or adding a calendar event, without sending a reply at all.
A suggested reply keeps the customer inside the conversation- tapping "Track my order" sends that exact text back to your flow, the same as if they'd typed it themselves. It's the building block behind branching chatbot flows, covered in more depth on our RCS chatbot & automation page.
A suggested action does something outside the chat entirely- it dials a number, opens Google Maps, opens a specific web page, or drops an event into the customer's calendar. Both live as buttons directly inside the message or rich card, and both are part of what makes an RCS message something a customer acts on immediately instead of reading and forgetting.
Tappable quick-reply chips a customer taps instead of typing- 'Yes', 'Remind me later', 'Track my order'- each one a pre-written response the flow already knows how to handle.
A button that dials your business number directly from the message- no copying a number or opening a separate app.
Opens the nearest store or branch directly in Google Maps from within the message- useful for retail, banking, and hospitality alerts.
A button that opens a specific web page- a product listing, a payment link, a tracking page- inside the customer's browser.
Adds an appointment, delivery slot, or event directly to the customer's calendar app with one tap, no manual entry.
Lets the customer share their own location back to you- useful for delivery coordination or service-visit scheduling.
Suggested replies and actions attach to a plain text message, a single rich card, or every card in a carousel- see our rich media features page for how those formats work, and Get Click Media pairs the right interactive elements with each as part of campaign setup.
Get Click Media enables brands to turn every message into a one-tap action with suggested replies on RCS.
Big or small, we power communication for all- talk to us today.
A suggested reply is a quick-reply chip that sends a pre-written text response back into the chat, continuing the conversation. A suggested action triggers a device function instead- dialing a number, opening a map, opening a URL, or adding a calendar event- without sending a reply message.
Get Click Media configures suggested replies, actions, and the flow logic behind them for your RCS campaigns.
