Keep the WhatsApp Business App. Add the API.
Meta's coexistence option lets a business connect its existing WhatsApp Business App number to the WhatsApp Business API- so you keep chatting from the app while adding broadcasts, automation, and integrations on the same number.
Official Meta BSP · Onboarding & eligibility check · India-based support
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What is WhatsApp Business App and API coexistence?
Coexistence is a Meta onboarding option that lets one phone number be active on both the WhatsApp Business App and the WhatsApp Cloud API at the same time. Previously, moving a number to the API meant deregistering it from the app and losing the app experience.
With coexistence, messages sent from the app and from the API appear in the same conversation, and recent chat history and contacts from the app can be synced to the API side during onboarding. This suits small and growing businesses that want API features like broadcasts and integrations without giving up the app they already use daily.
Availability and feature support are set by Meta and can vary by country, number type, and account. Get Click Media checks eligibility for your number before onboarding.
How coexistence onboarding works
Eligibility check
We confirm your number, app version, and Meta Business account meet Meta's current coexistence requirements.
Connect through embedded signup
You choose to connect your existing WhatsApp Business App during API onboarding and confirm by scanning a QR code from the app.
Choose what to sync
Contacts and recent chat history from the app can be shared with the API side, as allowed by Meta.
Use both together
Keep replying from the app while API-based broadcasts, chatbots, and integrations run on the same number.
What coexistence lets you do
Keep using the app
Owners and staff keep chatting from the WhatsApp Business App on their phone as before.
Add API automation
Run template broadcasts, chatbots, and notifications through the API on the same number.
Messages stay in sync
Messages sent from the API appear in the app, and app replies are visible on the API side.
Coexistence limitations to plan for
Some app features may change
Meta can limit certain app features, such as some broadcast or linked-device options, on numbers connected to the API.
Not a multi-agent inbox by itself
Coexistence keeps the app working, but a large team still needs a shared inbox on the API side.
Throughput may be lower
Coexistence numbers can have different messaging throughput than numbers fully on the API.
Regular app use is expected
Meta may require the app to stay in active use for the number to remain in coexistence mode.
App only vs coexistence vs API only
| Feature | App only | Coexistence | API only |
|---|---|---|---|
| Reply from the phone app | Yes | Yes | No |
| Template broadcasts at scale | No | Yes | Yes |
| Chatbots & automation | Basic | Yes | Yes |
| CRM / e-commerce integrations | No | Yes | Yes |
| Multi-agent shared inbox | No | Via API inbox | Yes |
| Highest throughput | No | Limited | Yes |
Reply from the phone app
- App only
- Yes
- Coexistence
- Yes
- API only
- No
Template broadcasts at scale
- App only
- No
- Coexistence
- Yes
- API only
- Yes
Chatbots & automation
- App only
- Basic
- Coexistence
- Yes
- API only
- Yes
CRM / e-commerce integrations
- App only
- No
- Coexistence
- Yes
- API only
- Yes
Multi-agent shared inbox
- App only
- No
- Coexistence
- Via API inbox
- API only
- Yes
Highest throughput
- App only
- No
- Coexistence
- Limited
- API only
- Yes
Feature availability is controlled by Meta and can change. We confirm current support for your number during onboarding.
Check if your number qualifies
Share your WhatsApp Business App number and we'll confirm coexistence eligibility before you commit.
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Coexistence FAQs
Yes, through Meta's coexistence option for eligible numbers. Without coexistence, a number must be removed from the app before it can be registered on the API.
With coexistence you keep using the app, so your history stays there. During onboarding you can also choose to share recent chat history and contacts with the API side, within the limits Meta sets.
Meta controls where coexistence is available and for which numbers. Get Click Media checks your specific number and account during onboarding.
Coexistence suits businesses that rely on the app for day-to-day chats and want to add broadcasts and automation. Businesses with larger support teams, high message volume, or strict throughput needs are usually better served by moving fully to the API with a shared team inbox.
Messages sent through the API are charged at Meta's normal per-message rates plus Get Click Media's platform fee. Messages you send manually from the app are not charged as API messages.
Add the WhatsApp API without giving up the app
Talk to Get Click Media about coexistence onboarding for your business number.