Deliver premium due reminders, policy renewal notices, claims status updates, and policy e-card delivery notifications on a DND-exempt transactional route built for regulated insurance communication in India. Get Click Media provides claims-system-integrated SMS infrastructure for insurers and brokers. This improves on-time premium payments and cuts claims helpline call volume.
TRAI DLT registered · DND-exempt transactional route · India-hosted infrastructure · Claims system integration
79%
On-time premium payment rate (post-SMS)
71%
Policy renewal completion rate
42%
Reduction in claims helpline calls
₹0.09
Starting price per SMS
Trusted by 10,000+ businesses across India
Bulk SMS for insurance delivers premium due reminders, policy renewal notices, claims status updates, policy e-card notifications, and cross-sell offers to policyholders on a DND-exempt transactional route. Get Click Media integrates bulk SMS with policy administration and claims management systems for insurers and brokers in India. This improves on-time premium collection and reduces claims call center workload.
Insurance is a low-touch relationship for most policyholders until a premium is due or a claim is filed. These are exactly the moments when a missed or delayed notification causes lapsed coverage or customer frustration. SMS on a DND-exempt transactional route ensures these infrequent but critical moments are never missed.
Life, health, and general insurers manage policyholder relationships built on a handful of critical moments- premium due dates, renewal windows, and claims events. These moments are spread across a customer base with varying digital comfort. SMS is the one channel guaranteed to reach every policyholder at these moments without requiring an app or active internet session.
The DND-exempt transactional route matters because premium reminders and claims updates are service communication tied to an existing policy, not marketing. This content must never be filtered the way a promotional cross-sell offer legitimately can be. Getting this routing right protects both delivery performance and regulatory compliance.
💡 Key insight: Insurers running a staged premium reminder sequence- an early notice, a mid-point reminder, and a due-date alert- see meaningfully higher on-time payment and renewal rates than a single-reminder workflow. Policy lapse often happens simply because a policyholder forgot, not because they chose to let it lapse.
Manage every policyholder touchpoint- premium reminders, renewal notices, claims status updates, and e-card delivery- from a single SMS dashboard connected to your policy administration and claims systems.
Every claims status change- registered, under review, approved, or settled- triggers an SMS to the policyholder with a reference number. This reduces the volume of status-check calls to the claims helpline.
Trigger: Premium due date approaching in the policy administration system. Due amount, due date, and policy number sent at staged intervals before the deadline. Result: Higher on-time premium payment rate and fewer lapsed policies.
Trigger: Policy nearing its renewal or expiry date. Renewal amount, expiry date, and a renewal link or agent contact number. Result: Higher renewal completion rate and reduced policy lapse.
Trigger: Claim status changes in the claims management system. Current status- registered, under review, approved, or settled- with a claim reference number. Result: Fewer status-check calls to the claims helpline and higher policyholder trust.
Trigger: Policy document, e-card, or renewal certificate issued. Notification with a secure link or reference to download the document immediately. Result: Faster document access, especially for health insurance e-cards needed on short notice.
Trigger: Existing policyholder identified as eligible for an add-on or new policy category. Relevant offer with coverage highlights and a link or agent callback option. Result: Higher cross-sell conversion from an already-engaged customer base.
Trigger: KYC or claim-supporting document still pending from the policyholder. Reminder listing the pending document and the deadline to submit it. Result: Faster document submission and fewer delayed claims or policy issuances.
Trigger: New inquiry or lead assigned to a field agent or advisor. Agent's name and contact number sent to the prospect to set expectations for follow-up. Result: Faster first-contact time and higher lead-to-policy conversion.
| Metric | Before Bulk SMS | After Bulk SMS | Source |
|---|---|---|---|
| On-time premium payment rate | 61% | 79% (SMS reminder sequence) | GCM insurance client billing data |
| Policy renewal completion rate | 54% | 71% (SMS renewal notices) | GCM insurer client data |
| Claims helpline status-check calls | 100% manual inquiry | 42% reduction | GCM claims-platform integration data |
| KYC / document submission time | 9 days average | 4 days average (SMS reminders) | GCM insurance client data |
| Cross-sell campaign response rate | 2.1% | 6.4% (SMS to existing policyholders) | GCM insurance campaign data |
On-time premium payment rate
Policy renewal completion rate
Claims helpline status-check calls
KYC / document submission time
Cross-sell campaign response rate
API and file-based integration with policy administration and claims management systems for real-time triggers
Transactional templates registered on TRAI DLT with confirmed DND-exempt routing for premium and claims alerts
Delivery infrastructure hosted in India with audit-trail logging for regulatory and compliance review
Multi-stage premium due, renewal, and document-pending reminder sequences configured to policy timelines
Real-time claims system integration so status-change SMS fire automatically without manual entry
GCM manages your insurer or broker's approved sender ID so every SMS is instantly recognisable and trusted
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Bulk SMS for insurance companies is the automated sending of premium due reminders, policy renewal notices, claims status updates, and policy document or e-card delivery notifications to policyholders' mobile numbers. It reaches customers instantly without requiring an app or internet connection, which makes it a dependable channel for time-sensitive policy and claims communication.
Yes. Premium due reminders, renewal notices, and claims status updates sent to an existing policyholder are transactional service messages. These are sent on the DND-exempt transactional SMS route, not the promotional route. Cross-sell or upsell offer campaigns are treated as promotional content and follow standard DND rules. Get Click Media configures each template on the correct registered route accordingly.
A claim's status can change in the claims management system- registered, under review, approved, or settled. Each change triggers an automatic SMS that notifies the policyholder with the current status and a reference number. This proactive update means fewer policyholders need to call the insurer's helpline just to check where their claim stands. That reduces call center volume.
Every sender ID and message template an insurance company or broker uses must be registered on the TRAI DLT platform against the entity. Transactional content such as premium reminders and claims updates is kept on a separate registered route from promotional cross-sell campaigns. Get Click Media supports audit-trail logging and India-hosted delivery infrastructure for insurance SMS communication. This gives every message a documented record for regulatory and compliance review.
Yes. Insurers can send an SMS notification with a secure link or reference the moment a policy document, e-card, or renewal certificate is issued. This prompts the policyholder to download it immediately rather than waiting for email. This is especially useful for health insurance e-cards, which policyholders often need on short notice for hospital admission.
Get Click Media provides DND-exempt transactional bulk SMS for insurance companies and brokers with claims system integration and India-hosted infrastructure.
