Service reminders, test drive bookings, warranty alerts, and new model launches- all sent as verified, interactive RCS messages instead of plain SMS. Customers act with one tap; your dealership fields fewer follow-up calls.
Dealerships using RCS see higher service-booking response and faster test-drive conversion vs plain-text SMS.
24/7
Automated service & warranty reminders
1-tap
Book Service, Renew, or Test Drive
100%
Reach via automatic SMS fallback
0
DND restrictions on RCS vs promotional SMS
RCS (Rich Communication Services) is the modern upgrade to SMS. It lets dealerships and automobile brands send verified, branded messages with images, structured details, and tap-to-act buttons- straight into a customer's native Android Messages app, with no app install required. Where RCS isn't supported, delivery automatically falls back to standard SMS.
Trigger: Vehicle approaches its scheduled service date or mileage milestone, tracked in the dealer management system (DMS).
RCS format: Rich card: vehicle model, last service date, due date, button: 'Book Service Slot' linking to the nearest service centre.
Result: Higher service-bay booking response than plain SMS reminders, with fewer missed service intervals.
Trigger: Prospect enquires online, at a showroom event, or via an ad campaign for a specific model.
RCS format: Rich card: model image, key specs, 2 buttons: 'Book Test Drive', 'Locate Nearest Showroom' (Maps link).
Result: Faster conversion from enquiry to scheduled test drive compared to a callback-only follow-up.
Trigger: Warranty or extended-warranty coverage nears expiry, flagged automatically from the vehicle purchase date.
RCS format: Rich card: coverage details, expiry date, button: 'Renew Warranty' or 'Talk to Advisor'.
Result: More renewals captured before lapse than with a single generic SMS reminder.
Trigger: Brand or dealer announces a new model, variant, or facelift to its existing customer and prospect base.
RCS format: Carousel: multiple variant/colour cards with images, button: 'Book Test Drive' or 'Get Brochure'.
Result: Richer visual presentation than SMS drives stronger interest and showroom footfall from the same list.
Trigger: Seasonal or model-specific spare parts and accessories promotion targeted at existing vehicle owners.
RCS format: Rich card: parts/accessory image, discount details, button: 'Shop Now' or 'Visit Service Centre'.
Result: Better redemption than a plain-text offer SMS, since the offer is visual and immediately actionable.
Trigger: Customer searches for the nearest showroom or service centre after an ad click or website enquiry.
RCS format: Rich card with an embedded map link, address, contact button, and 'Get Directions' action.
Result: Fewer dropped enquiries between online interest and an in-person showroom or service visit.
Enquiry
Test drive booking confirmation with model, date, and showroom card.
Purchase
Delivery updates and warranty registration confirmation.
Ownership
Service reminders, spare parts offers, and warranty renewal alerts.
Loyalty
New model launch previews and upgrade offers for existing owners.
Rich Cards
Vehicle, service, or offer details with image, text, and action buttons in one message.
Suggested Replies
One-tap 'Book Now', 'Confirm', 'Remind Me Later' chips for service and test drives.
CTA Buttons
'Book Service', 'Renew Warranty', 'Get Directions'- direct action, no link-click friction.
Carousels
Multi-card new model or spare parts promotions swipeable in one message.
Business Verification
Google-verified dealer or brand name and logo on every message- reduces impersonation risk.
| Aspect | SMS | RCS |
|---|---|---|
| Sender identity | Plain number or unverifiable Sender ID | Verified dealer or brand name, logo, and checkmark |
| Message format | 160-character plain text | Rich card with image, structured details, buttons |
| Customer action | Requires a phone call or separate link | Book Service, Renew Warranty in one tap |
| DND applicability | Promotional SMS blocked for DND numbers | Not restricted by TRAI DND rules |
RCS and WhatsApp are complementary, not competing. For broad, install-free outbound alerts, RCS has a reach advantage.
| Aspect | RCS | |
|---|---|---|
| Reach | Requires the customer to have WhatsApp installed and opted in | Works natively in Android's default Messages app- no install or opt-in step |
| Delivery fallback | No native SMS fallback if undelivered | Automatic SMS fallback keeps delivery near-universal |
| Best fit | Two-way support chats, service booking chatbots | Broad outbound alerts- reminders, launches, warranty |
Trigger
Service due date, warranty expiry, or campaign launch flagged in your DMS/CRM.
Template match
Get Click Media's API matches the event to the pre-approved rich card template.
Capability check
Platform checks if the customer's device supports RCS in real time.
Send
RCS rich card delivered if supported; automatic SMS fallback if not.
Customer action
Customer taps Book Service, Renew Warranty, or Book Test Drive- routed back to your system.
Reporting
Delivery, read, and response rates tracked in the Get Click Media dashboard.
Note: automotive is an emerging, build-on-demand segment for Get Click Media. This is an anonymised, illustrative example based on how RCS can be applied to dealership workflows- not a single named case study.
Challenge
Low response to service-bay SMS reminders and manual test-drive follow-up calls.
RCS deployment
Verified service reminders with 'Book Service' buttons, plus test-drive rich cards for new enquiries.
Outcome
Higher service-bay response and faster test-drive scheduling than SMS-only outreach.
Discovery & use-case mapping
We map your service, sales, and campaign workflows to RCS message templates.
Google brand verification
Get Click Media submits your dealership or brand identity documents for Google RBM verification.
Template design & approval
Rich cards, carousels, and suggested replies designed for each use case and submitted for approval.
DMS/CRM integration
Connect your dealer management or CRM system via API or ready-made webhooks.
Pilot & go-live
Run a pilot batch with SMS fallback verified, then scale to full customer volume.
Pricing is based on message volume and interaction type, and is customised per dealership or automobile brand. All plans include Google brand verification support, SMS fallback, real-time analytics, and API access.
View RCS PricingBuilt for automotive workflows
Automotive is a build-on-demand segment- we tailor templates to your DMS and service cycle from day one.
Direct carrier integration
Direct Jio, Airtel, and Vi integration for fast delivery and accurate capability detection.
Real-time trigger API
Connects to your DMS or CRM so reminders and alerts fire the moment an event occurs.
Dedicated onboarding support
Get Click Media manages Google brand verification and template approval end-to-end.
SMS fallback built in
Every message reaches the customer, RCS-capable device or not.
Fast go-live
Most automotive clients are live within 7-10 business days.
Get Click Media enables car dealerships and automobile brands to reimagine service reminders and test drive bookings with RCS.
Big or small, we power communication for all- talk to us today.
Service reminders and test-drive booking buttons are the highest-value automotive use cases for RCS. Dealers send rich cards with vehicle details and a one-tap 'Book Now' button, replacing plain-text SMS and manual follow-up calls that often go unanswered.
Yes. Warranty expiry and service-due alerts can be triggered automatically from your DMS, with a rich card showing vehicle model, due date, and a 'Book Service' button that routes straight to your scheduling system, cutting missed service intervals.
Yes. A carousel rich card can showcase multiple variants or colour options with images and a 'Book Test Drive' button, giving prospects a richer preview than a plain SMS link before they commit to a showroom visit.
Yes. Seasonal or model-specific spare parts offers work well as a rich card with a discount image and a 'Shop Now' or 'Visit Service Centre' button, giving existing vehicle owners a visual, actionable prompt instead of plain text.
No. RCS is not classified as commercial SMS under TRAI's regulations, so dealerships don't need DLT entity or template registration for RCS content. Google brand verification is required instead, which Get Click Media manages end-to-end during onboarding.
Get Click Media's platform checks device capability in real time and automatically falls back to standard SMS, so every service reminder, warranty alert, or launch offer still reaches the customer regardless of their device.
Yes. A single verified brand identity and template set can be used across all showrooms and service centres in a dealer group, with per-branch personalisation such as address and advisor name inserted dynamically at send time.
Most automotive clients go live within 7-10 business days, covering Google brand verification, template approval, and integration with the dealer management or CRM system. Timelines can vary slightly for multi-brand or multi-location dealer groups.
Get Click Media handles Google brand verification, template approval, and DMS/CRM integration. Most automotive clients are live within 7-10 business days.
