Deliver booking confirmations, check-in reminders, guest verification OTPs, and post-stay feedback requests on a DLT-compliant route built for hospitality communication in India. Get Click Media provides PMS-integrated SMS infrastructure for hotels, resorts, and banquet venues- improving check-in punctuality and repeat-booking rates.
TRAI DLT registered · Transactional & promotional routes · India-hosted infrastructure · PMS integration
99%+
Booking confirmation delivery rate
50%
Reduction in check-in no-shows
27%
Post-stay feedback response rate
₹0.09
Starting price per SMS
Trusted by 10,000+ businesses across India
Hotels, resorts, and banquet or event venues manage a guest journey with several distinct, time-sensitive touchpoints- booking confirmation, pre-arrival reminder, check-in verification, and post-stay feedback. SMS reaches guests reliably at each of these moments without depending on app installation or inbox visibility.
Hospitality businesses also run frequent seasonal and promotional campaigns to fill rooms during low-occupancy periods, alongside always-on transactional messages like booking confirmations and OTPs. Keeping these on separately registered DLT routes ensures marketing campaigns respect DND rules while critical guest communication is never delayed or blocked.
💡 Key insight: Hotels sending a day-before check-in reminder alongside the initial booking confirmation see meaningfully fewer no-shows and late arrivals than properties relying on the booking confirmation alone, since the reminder catches guests who forgot exact check-in details after the initial booking.
Manage every guest touchpoint- booking confirmations, check-in reminders, verification OTPs, and post-stay feedback requests- from a single SMS dashboard connected to your PMS or booking engine.
Launch seasonal package and festive offer campaigns to your guest database on a DLT-registered promotional route, with delivery reporting to track which campaigns drive direct bookings.
Trigger: New reservation confirmed through the website, OTA, or front desk. Booking reference, check-in/check-out dates, room type, and property contact number. Result: Instant guest reassurance and fewer "did my booking go through" calls.
Trigger: 24 hours before the guest's scheduled check-in date. Check-in time, property address or map link, and any documents to carry. Result: Fewer late arrivals and no-shows, smoother front-desk planning.
Trigger: Booking confirmation step or digital/contactless check-in at the property. One-time password to verify the guest's identity or confirm the reservation. Result: Fast, secure verification without requiring the property's app.
Trigger: New seasonal package, festive offer, or off-season discount launched. Offer details, validity window, and a booking link or contact number. Result: Higher direct-booking volume during traditionally low-occupancy periods.
Trigger: Guest checks out of the property. Short feedback link or rating request sent within hours of checkout. Result: Higher review response rate captured while the stay is still fresh in memory.
Trigger: Guest earns or redeems loyalty points, or reaches a new membership tier. Updated points balance, tier status, or a redemption reminder. Result: Higher repeat-booking rate among enrolled loyalty members.
Trigger: Group booking or banquet/event milestone- deposit due, guest list deadline, setup confirmation. Milestone details and the next action required from the organizer. Result: Fewer coordination gaps on large group and event bookings.
| Metric | Before Bulk SMS | After Bulk SMS | Source |
|---|---|---|---|
| Booking confirmation delivery rate | — | 99%+ (DLT-registered transactional route) | GCM hospitality platform data |
| Check-in no-show / late-arrival rate | 14% | 7% (day-before SMS reminder) | GCM hotel client data |
| Post-stay feedback response rate | 9% (email only) | 27% (SMS + email) | GCM hospitality client survey data |
| Repeat booking rate (loyalty members) | 22% | 35% (SMS loyalty updates) | GCM hotel loyalty program data |
| Direct-booking share from offer campaigns | 18% | 31% (SMS seasonal campaigns) | GCM resort client campaign data |
Booking confirmation delivery rate
Check-in no-show / late-arrival rate
Post-stay feedback response rate
Repeat booking rate (loyalty members)
Direct-booking share from offer campaigns
API integration with property management systems and booking engines for automated booking and check-in triggers
Separate DLT-registered transactional and promotional routes so confirmations and offer campaigns are always compliant
Delivery infrastructure hosted in India with detailed delivery reporting across every property or venue
Automated day-before check-in reminders and post-stay feedback requests without manual front-desk effort
Fast, DND-exempt OTP delivery for booking verification and contactless guest check-in
Manage approved sender IDs and templates across multiple properties or venues from one dashboard
Big or small, we power communication for all- talk to us today.
Bulk SMS for hotels and hospitality businesses is the automated sending of booking confirmations, check-in reminders, guest verification OTPs, offer campaigns, and post-stay feedback requests directly to a guest's mobile number. It works without the guest needing to install an app or be online, which makes it a reliable channel for time-sensitive booking and stay-related communication.
Get Click Media provides DLT-compliant bulk SMS for hotels, resorts, and event venues with PMS integration and India-hosted infrastructure.
