Automate purchase order confirmations, dispatch alerts with tracking, credit and payment reminders, and dealer onboarding through WhatsApp Business API integrated with your ERP or distributor management system. Get Click Media integrates WhatsApp with SAP, Odoo, and DMS platforms used by Indian B2B manufacturers, cutting PO and dispatch enquiry calls by up to 55% and lifting on-time dealer payments to 84%.
Official Meta BSP · ERP/DMS integration · DLT-registered templates · India-based support
42%
Reduction in PO confirmation and status calls
55%
Reduction in dispatch tracking enquiry calls
84%
On-time dealer payment rate via WhatsApp reminders
2.1x
Higher scheme/incentive uptake vs phone or email
Trusted by 10,000+ businesses across India
Indian manufacturers selling through a distributor and dealer-channel network manage a constant stream of B2B communication- purchase order confirmations, dispatch and delivery tracking, credit and payment follow-ups, and onboarding new dealers into the network. This is still largely handled by phone calls, email, and manual spreadsheets, which do not scale as the dealer base grows and leave sales and finance teams fielding repetitive status-check calls.
WhatsApp automation, tied directly into your ERP and distributor management system, pushes PO and dispatch updates the moment they happen and lets dealers pay outstanding dues or accept onboarding terms with a single tap. With 55% fewer dispatch tracking calls and 84% on-time dealer payments, WhatsApp is fast becoming standard infrastructure for India's B2B manufacturing distribution channel.
💡 Key insight: B2B distributor and dealer-channel communication in India is still dominated by phone calls and email, which do not scale and leave no audit trail. WhatsApp purchase order and dispatch alerts with tracking links have consistently cut order-status and delivery-enquiry calls by 40-55% across Indian B2B distribution deployments.
Manage purchase order confirmations, dispatch tracking, credit reminders, and dealer onboarding from a single dashboard- fully integrated with your ERP (SAP, Odoo) or distributor management system.
New dealers are onboarded through an in-chat WhatsApp Flow- welcome message, digital catalog, price list, and terms document, with a one-tap acceptance button. Credit and payment reminders reference the GST invoice number and outstanding amount, pulled directly from your ledger system.
Get Click Media integrates with SAP, Odoo, custom ERP, distributor management systems (DMS), and credit/ledger systems- enabling automated B2B communication without disrupting existing order-to-cash workflows. All templates are DLT-registered for India before go-live.
Trigger: PO raised or status changed (accepted, in production, ready) in ERP/DMS. PO confirmation with SKU, quantity, rate, and expected dispatch date, plus a [Track PO Status] button Result: PO-related calls to sales desk -42%. Dealer order disputes reduced significantly.
Trigger: Consignment dispatched from factory or warehouse against a confirmed PO. Dispatch confirmation with vehicle/LR number, tracking link, and estimated delivery date. [Track Shipment] button. Result: Where-is-my-order calls -55%. Dealer receiving-dock planning improved measurably.
Trigger: Payment due date approaching or credit limit nearing threshold in ledger system. Outstanding dues reminder with GST invoice number, amount due, and a [Pay Now] button linked to the payment portal Result: On-time dealer payment rate +24%. Finance team follow-up calls -38%.
Trigger: New dealer or distributor added to DMS/CRM. Welcome message with digital catalog, price list, and terms document, plus [Accept Terms] acknowledgment button Result: Onboarding time cut from 5-7 days to same-day. Dealer activation rate +31%.
Trigger: Transit delay detected, or delivery ETA revised mid-transit. Proactive delay notification with revised ETA and reason, avoiding dealer-initiated escalation Result: Escalation calls during transit delays -60%. Dealer trust and repeat-order rate improved.
Trigger: New scheme, dealer incentive, or fresh stock batch announced by sales/marketing team. Segmented broadcast to relevant dealer/distributor tiers with scheme details and a [Place Order] button Result: Scheme uptake +2.1x vs phone/email announcement. Dealer engagement with promotions up sharply.
| Metric | Before WhatsApp API | After WhatsApp API | Source |
|---|---|---|---|
| PO confirmation and status enquiry calls | 100% baseline (phone/field rep) | -42% with WhatsApp PO updates | GCM India B2B distribution client data |
| Dispatch and delivery tracking calls | 100% baseline | -55% with WhatsApp dispatch alerts | GCM India B2B distribution client data |
| On-time dealer payment rate | 68% baseline | 84% with WhatsApp credit reminders | GCM India B2B distribution client data |
| New dealer onboarding time | 5-7 days (email/phone process) | Same-day with WhatsApp Flow onboarding | GCM India B2B distribution client data |
| Scheme/incentive uptake rate | 1x (phone/email baseline) | 2.1x with segmented WhatsApp broadcast | GCM India B2B distribution client data |
PO confirmation and status enquiry calls
Dispatch and delivery tracking calls
On-time dealer payment rate
New dealer onboarding time
Scheme/incentive uptake rate
Real-time integration with SAP, Odoo, or custom ERP for purchase order and dispatch data sync
Two-way sync with your DMS for onboarding, order status, and dealer-tier segmentation
Payment and outstanding-dues reminders pulled directly from your accounting or ledger system
All utility and marketing templates DLT-registered and approved for India B2B bulk messaging
Hindi, Marathi, Gujarati, Tamil, Telugu, and other regional languages across dealer networks in different states
Broadcast to large dealer/distributor lists segmented by region, tier, product line, or credit status
Big or small, we power communication for all- talk to us today.
Yes. Get Click Media integrates directly with your ERP (SAP, Odoo, or custom systems) so that purchase order confirmations, PO status changes, and dispatch alerts with tracking ID and ETA are pushed to the concerned distributor or dealer on WhatsApp the moment the event fires in your system- no manual follow-up by your sales or logistics team required.
Get Click Media provides WhatsApp API for B2B manufacturing distributors with ERP/DMS integration, dealer network broadcast management, and DLT-registered credit reminder templates.
