CSAT, NPS, product reviews, and service ratings collected with a tap on a suggested-reply chip- no external survey link to load.
Higher response rates than link-based survey emails
Written by the Get Click Media Pvt. Ltd. Team · Last updated: July 2026 · Reviewed by the Get Click Media RCS team
Trusted by 10,000+ businesses across India
RCS feedback and surveys collect CSAT, NPS, product review, or service-rating responses through tap-based suggested-reply chips inside the message thread- no external survey link for the customer to open separately.
Most customers are willing to give feedback- they just don't follow through on a link that opens a slow-loading survey form in a browser they weren't already using. That gap between willingness and effort is where most feedback requests quietly die.
RCS closes that gap by putting the rating scale directly in the message- a tap on a star or a number, right where the customer already is.
Suggested-reply chips present the rating scale directly- stars, a 0-10 score, or a thumbs up/down- and a low score can automatically trigger a short follow-up asking what went wrong, all without the customer ever leaving the conversation.
A purchase, a support ticket closing, or a service visit completing triggers the feedback request while the experience is fresh.
Suggested-reply chips present a quick scale- stars, a 0-10 NPS score, or a thumbs up/down- for an instant first response.
A low rating can trigger a short follow-up question asking what went wrong, giving you specific, actionable detail.
Every response feeds directly into your feedback or CX reporting system, without manual collation.
A quick customer-satisfaction rating- typically a 1-5 scale- sent right after a support interaction or purchase.
A 0-10 likelihood-to-recommend score, with a follow-up 'why' question for detractors and promoters alike.
A request for a star rating and short review after delivery, with a link to post it publicly if the customer chooses.
A rating request tied to a specific service interaction- a technician visit, a consultation, a booking.
A short, multi-question survey delivered as a sequence of chip-driven questions, rather than a link to an external form.
A tap-to-rate chip inside a familiar messaging app collects more responses than a link to an external survey tool.
A low score triggers an immediate follow-up, so a dissatisfied customer is identified while there's still time to make it right.
Chip-based responses arrive as structured data, not free text that needs manual interpretation.
Because the request fires right after the relevant interaction, the feedback is specific, not a vague general impression.
| Aspect | Plain SMS | RCS |
|---|---|---|
| Response method | A link to an external survey page. | Tap a suggested-reply chip directly in the message- no separate page to load. |
| Response rate | Lower- extra step to leave the app. | Higher- responding takes one tap inside the conversation already open. |
| Follow-up on low scores | Usually manual, if it happens. | Can trigger automatically as the next message in the same thread. |
| Data structure | Free text or a link-based form. | Structured chip responses that are easy to aggregate and report on. |
A purchase, ticket closure, or service completion event triggers a survey through Get Click Media's RCS API, and responses sync back to your CX platform or export for reporting.
Feedback and survey messages are priced per send, the same as other RCS messages. See our RCS Pricing India page for current rates.
We set up the rating scale, follow-up logic, and timing based on your specific customer journey.
Chip-based responses arrive as clean, structured data ready for reporting or CX platform sync.
A poor rating can trigger an internal alert, so your team can respond before the customer churns.
Triggers tied to the exact interaction- purchase, ticket close, visit- so feedback is specific and timely.
Get Click Media enables brands to collect CSAT, NPS, and reviews with tap-based surveys on RCS.
Big or small, we power communication for all- talk to us today.
Yes- suggested replies can present a quick star-rating or CSAT scale directly in-chat, improving response rates over an email survey link.
Get Click Media sets up tap-to-rate CSAT, NPS, and review flows tied to the moments that matter.
