Collect Customer Feedback with RCS Messaging
CSAT, NPS, product reviews, and service ratings collected with a tap on a suggested-reply chip- no external survey link to load.
Higher response rates than link-based survey emails
Trusted by 10,000+ businesses across India
A Survey Link Is One Step Too Many
Most customers are willing to give feedback- they just don't follow through on a link that opens a slow-loading survey form in a browser they weren't already using. That gap between willingness and effort is where most feedback requests quietly die.
RCS closes that gap by putting the rating scale directly in the message- a tap on a star or a number, right where the customer already is.
Rating, Then Reason, in the Same Thread
Suggested-reply chips present the rating scale directly- stars, a 0-10 score, or a thumbs up/down- and a low score can automatically trigger a short follow-up asking what went wrong, all without the customer ever leaving the conversation.
From Interaction to Insight
Timing the request to the moment right after an interaction is what most reliably drives a genuine, specific response.
1. Trigger after the moment that matters
A purchase, a support ticket closing, or a service visit completing triggers the feedback request while the experience is fresh.
2. A tap-based rating opens the flow
Suggested-reply chips present a quick scale- stars, a 0-10 NPS score, or a thumbs up/down- for an instant first response.
3. Low scores prompt a follow-up
A low rating can trigger a short follow-up question asking what went wrong, giving you specific, actionable detail.
4. Responses roll into your reporting
Every response feeds directly into your feedback or CX reporting system, without manual collation.
Kinds of Feedback This Covers
Most businesses use two or three of these together- a CSAT score after support, an NPS check periodically, and a review request after delivery.
CSAT
A quick customer-satisfaction rating- typically a 1-5 scale- sent right after a support interaction or purchase.
NPS
A 0-10 likelihood-to-recommend score, with a follow-up 'why' question for detractors and promoters alike.
Product reviews
A request for a star rating and short review after delivery, with a link to post it publicly if the customer chooses.
Service ratings
A rating request tied to a specific service interaction- a technician visit, a consultation, a booking.
Survey forms
A short, multi-question survey delivered as a sequence of chip-driven questions, rather than a link to an external form.
What Changes for CX Teams
The combined effect is a feedback loop that catches problems earlier and produces cleaner data than a traditional email survey.
Higher response rates
A tap-to-rate chip inside a familiar messaging app collects more responses than a link to an external survey tool.
Faster problem detection
A low score triggers an immediate follow-up, so a dissatisfied customer is identified while there's still time to make it right.
Cleaner, structured data
Chip-based responses arrive as structured data, not free text that needs manual interpretation.
Feedback tied to the specific moment
Because the request fires right after the relevant interaction, the feedback is specific, not a vague general impression.
A Survey Link vs a Tap-to-Rate Chip
| Aspect | Plain SMS | RCS |
|---|---|---|
| Response method | A link to an external survey page. | Tap a suggested-reply chip directly in the message- no separate page to load. |
| Response rate | Lower- extra step to leave the app. | Higher- responding takes one tap inside the conversation already open. |
| Follow-up on low scores | Usually manual, if it happens. | Can trigger automatically as the next message in the same thread. |
| Data structure | Free text or a link-based form. | Structured chip responses that are easy to aggregate and report on. |
Connecting Feedback to the Right Trigger
A purchase, ticket closure, or service completion event triggers a survey through Get Click Media's RCS API, and responses sync back to your CX platform or export for reporting.
What Feedback Requests Cost
Feedback and survey messages are priced per send, the same as other RCS messages. See our RCS Pricing India page for current rates.
Survey Flows Built for Real Response Rates
Each is configured against your specific customer journey, not a generic survey template applied the same way to every business.
CSAT/NPS flows configured for you
We set up the rating scale, follow-up logic, and timing based on your specific customer journey.
Structured, exportable data
Chip-based responses arrive as clean, structured data ready for reporting or CX platform sync.
Automatic low-score escalation
A poor rating can trigger an internal alert, so your team can respond before the customer churns.
Fired at the right moment
Triggers tied to the exact interaction- purchase, ticket close, visit- so feedback is specific and timely.
Largest CPaaS partner for Feedback & Surveys
Get Click Media enables brands to collect CSAT, NPS, and reviews with tap-based surveys on RCS.
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RCS Feedback & Surveys FAQs
Yes- suggested replies can present a quick star-rating or CSAT scale directly in-chat, improving response rates over an email survey link.
NPS uses a 0-10 likelihood-to-recommend scale, typically followed by a 'why did you give that score' question, while CSAT is usually a simpler 1-5 satisfaction rating tied to a specific interaction.
Yes- a low score can trigger a short follow-up asking what went wrong, giving your team specific detail to act on rather than just a number.
Yes- a short review request can follow the initial star rating, with an option to link out to your review platform if the customer wants to post it publicly.
Yes- responses feed into a dashboard or export, and can also sync with your existing CX or feedback reporting tools through our RCS API.
Right after the relevant moment- a delivery, a support ticket closing, a service visit- while the experience is still fresh in the customer's mind, tends to get the most accurate and highest-response feedback.
The survey falls back to plain SMS with a link to an equivalent web-based survey, so feedback collection still works across your full audience.
Explore RCS for Other Industries
Ready to collect feedback people actually respond to?
Get Click Media sets up tap-to-rate CSAT, NPS, and review flows tied to the moments that matter.